Madison McGlothlin
Burleson,TX
Summary
I'm searching for a new career direction. I have a strong background in customer service and management, with proven skills in problem-solving and communication that have greatly enhanced customer satisfaction and workflow efficiency. I possess both important hard and soft skills for success. My goal is to use this varied skill set to thrive in a new career.
Overview
10
10
years of professional experience
Work History
Server/Manager
Cotton Patch Cafe
Burleson, Texas
06.2015 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Receptionist/Intake Coordinator
Medigy LLC DME and CPAP Supplies
Burleson, Texas
02.2020 - 08.2020
- Made outgoing calls to providers' offices to request documentation for claims processing
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
Some College - Basic
02.2019
Skills
- Written and verbal communication skills
- Customer service
- Multitasking and prioritizing
- Dependability
- Familiarity with Microsoft Office
- Problem-solving
- Ability to work under pressure
- Attention to detail
Timeline
Receptionist/Intake Coordinator - Medigy LLC DME and CPAP Supplies
02.2020 - 08.2020
Server/Manager - Cotton Patch Cafe
06.2015 - Current
Tarrant County College - Some College, Basic
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