Kassandra Garcia
Appleton
Summary
Server management professional prepared to excel. Demonstrated ability to optimize operations, enhance customer satisfaction, and lead efficient teams. Known for strong focus on team collaboration, reliability, and adaptability to changing needs. I'm committed to delivering compassionate care and supporting patient needs. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Manager
Red lobster
10.2013 - 11.2024
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Cash handling
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Bank Teller
FOX COMMUNITIES CREDIT UNION
01.2012 - 01.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Shift Supervisor
KFC
01.2010 - 06.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Certificate - Certified Nursing Assistant
Fox Valley Technical College
Appleton, WI12-2024
High School Diploma -
Appleton East High School
Appleton, WI06.2012
Skills
- Management
- Food Service
- Team Training
- Crew coordination
- Assignment delegation
- Strong leadership
- Problem-solving
- Reliable and responsible
- Relationship building
- Critical thinking
- Calm and pleasant demeanor
- Safe food handling
- Policy implementation
- Load balancing
- Guest experience optimization
- Casual dining services
- Cleaning and sanitation
- Verbal and written communication
- Organization
- Complaint handling
Certification
- CNA, 01/01/25, 01/01/27
- BLS Certification, 01/01/25, 01/01/27
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Manager
Red lobster
10.2013 - 11.2024
Bank Teller
FOX COMMUNITIES CREDIT UNION
01.2012 - 01.2013
Shift Supervisor
KFC
01.2010 - 06.2011
Certificate - Certified Nursing Assistant
Fox Valley Technical College
High School Diploma -
Appleton East High School
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