FAITH RAMPSON
Theresa
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
R&R Insurance
West Bend, WI
06.2025 - Current
- Managed client accounts to ensure satisfaction and retention
- Developed tailored insurance solutions based on client needs
- Collaborated with underwriting teams to expedite policy approvals
- Established clear communication channels between clients and internal teams
Associate Client Service Specialist
R&R Insurance
West Bend, WI
01.2024 - 06.2025
- Provided exceptional client support, addressing inquiries and resolving issues efficiently.
- Managed policy renewals and changes, ensuring accuracy and compliance with company guidelines.
- Managed client accounts with attention to detail.
- Coordinated with underwriting teams to streamline application processes and improve turnaround times.
Senior Client Support Specialist
R&R Insurance
West Bend, WI
11.2023 - 01.2024
- Provided expert support to clients, ensuring timely resolution of inquiries and issues.
- Reviewed and verified certificate of insurance contracts, ensuring alignment with established coverage requirements.
Customer Support Specialist
R&R Insurance
West Bend, WI
08.2022 - 11.2023
- Provided accurate information regarding insurance products and services, enhancing customer understanding.
- Collaborated with team members to streamline support processes, improving response times.
- Boosted team morale and productivity by organizing training binders.
Customer Service Representative
Hydro Electronic Devices
Hartford, WI
01.2022 - 08.2022
- Analyzed and rectified price discrepancies and allocation charges, enhancing operational efficiency and accuracy.
- Manages price discrepancies and allocation charges.
- Streamlined management of customer accounts and order tracking.
- Created and optimized user-friendly Excel logs to improve operational efficiency for customers and internal teams.
Customer Service Representative
Kohls Corp
Menomonee Falls, WI
01.2020 - 07.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- In a timely manner, answered phone calls and assisted customers with billing needs.
- Trained new staff on company policies, procedures, and customer service best practices.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Promoted to the chat team after 6 months, then learned how to multitask taking multiple chats at a time.
Marketing Intern
Full Tilt Marketing
Hartford, WI
06.2020 - 01.2021
- Developed and executed digital marketing campaigns across social media platforms.
- Conducted market research to identify trends and consumer preferences.
- Assisted in creating engaging content for newsletters and promotional materials.
Cashier
Fleet Farm
West Bend, WI
06.2016 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and system usage.
Caregiver
Bridges Of Wisconsin
West Bend, WI
03.2019 - 09.2019
- Provided compassionate care to individuals with diverse needs, ensuring comfort and safety.
- Implemented personalized care plans based on individual assessments and preferences.
- Monitored health status, documenting changes and reporting to healthcare professionals.
Sandwich Maker
SUBWAY®Restaurants
Slinger, WI
06.2015 - 06.2016
- Prepared high-quality sandwiches following standardized recipes and company guidelines.
- Maintained cleanliness and organization of food preparation areas to ensure safety compliance.
- Assisted in training new staff on proper sandwich-making techniques and health regulations.
Education
Bachelor of Science - Business Finance
Capella University
Online02-2026
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Documentation and reporting
Certification
Property and Casualty Insurance License
Timeline
Account Manager
R&R Insurance
06.2025 - Current
Associate Client Service Specialist
R&R Insurance
01.2024 - 06.2025
Senior Client Support Specialist
R&R Insurance
11.2023 - 01.2024
Customer Support Specialist
R&R Insurance
08.2022 - 11.2023
Customer Service Representative
Hydro Electronic Devices
01.2022 - 08.2022
Marketing Intern
Full Tilt Marketing
06.2020 - 01.2021
Customer Service Representative
Kohls Corp
01.2020 - 07.2021
Caregiver
Bridges Of Wisconsin
03.2019 - 09.2019
Cashier
Fleet Farm
06.2016 - 12.2019
Sandwich Maker
SUBWAY®Restaurants
06.2015 - 06.2016
Bachelor of Science - Business Finance
Capella University