Faith Reed
Summary
Aspiring business professional with 5 years of experience in customer service, account management, and organizational skills. Proven track record of building strong client relationships, improving operational efficiency, and delivering results. Seeking a position that leverages strong communication skills, adaptability, and a commitment to continuous improvement, while contributing to the overall success of the team and organization.
Overview
3
3
years of professional experience
Work History
Appointment Setter
New Motors
08.2023 - Current
- Proactively communicated with clients via phone to ensure smooth coordination of upcoming vehicle inspections, delivering exceptional customer service.
- Demonstrated excellent organizational skills by efficiently scheduling service appointments while building and maintaining strong, positive relationships with clients.
- Gained proficiency in key software applications, including Microsoft Excel, Microsoft Edge, and Microsoft Word, enhancing productivity and streamlining workflow.
- Managed a high volume of appointment bookings, effectively prioritizing and organizing the schedule to maximize service capacity and minimize delays.
- Assisted in upselling additional services and promotions during appointment scheduling, contributing to increased revenue for the dealership.
Store Associate
Lowe's Home Improvement
02.2023 - 08.2023
- Expertly researched and acquired detailed knowledge of paint products, techniques, and tools to provide tailored recommendations for customers' home improvement projects.
- Actively engaged with customers to understand their specific needs, offering personalized advice and ensuring they found the right paint and supplies for their projects.
- Maintained a strong focus on customer satisfaction by building lasting relationships and providing consistent follow-up to ensure their needs were fully met.
- Ensured all paint products and supplies were properly stocked, organized, and compliant with industry standards, contributing to a well-maintained and efficient sales floor.
- Addressed customer concerns quickly and effectively, finding solutions for complex paint-related issues to ensure a seamless shopping experience.
- Balanced customer service, inventory management, and daily store operations, ensuring tasks were completed efficiently without compromising quality
Barista
Starbucks
08.2022 - 02.2023
- Consistently provided friendly, efficient, and personalized service, creating a warm and welcoming environment for customers.
- Worked cohesively with team members to ensure smooth store operations, maintaining a positive and supportive team dynamic.
- Demonstrated extensive knowledge of Starbucks products, seasonal promotions, and menu offerings, educating customers and upselling when appropriate.
- Effectively managed high-volume orders during peak hours while maintaining attention to detail and quality.
- Handled customer complaints and issues promptly and professionally, ensuring a positive resolution and customer satisfaction.
Order Management Specialist
Target
01.2022 - 08.2022
- Effectively managed outbound orders using Target’s technology to create a smooth and enjoyable shopping experience for guests.
- Applied strong problem-solving skills to assist guests with questions or concerns, ensuring satisfaction with every interaction.
- Provided accurate guidance and exceptional service while maintaining efficiency and timeliness across multiple engagements.
- Coordinating with various departments to ensure that customer needs are met and store operations run smoothly.
- Accurately inputting data into inventory and sales systems and reporting any discrepancies or inventory issues.
- Ensuring accuracy in order fulfillment, stock organization, and customer transactions.
Education
High School Diploma -
Collegiate Academy
Erie, PA06.2018
Timeline
Appointment Setter
New Motors
08.2023 - Current
Store Associate
Lowe's Home Improvement
02.2023 - 08.2023
Barista
Starbucks
08.2022 - 02.2023
Order Management Specialist
Target
01.2022 - 08.2022
High School Diploma -
Collegiate Academy
Similar Profiles
MOHAMED RAAFATMOHAMED RAAFAT
Tax Accountant at UNO MOTORS LLC & UNO MOTORS FZCOTax Accountant at UNO MOTORS LLC & UNO MOTORS FZCO
Jitendra Kumar DasJitendra Kumar Das
Service Head at Trupti Group (Tata Motors Dealer for ILCV Vehicles & Sai Sudha Motors –M & HCV Dealer of TML)Service Head at Trupti Group (Tata Motors Dealer for ILCV Vehicles & Sai Sudha Motors –M & HCV Dealer of TML)
Arjun B GoswamiArjun B Goswami
Accounts Manager at JLR Mumbai - MODI MOTORS (VCM Motors Agencies Pvt. Ltd.)Accounts Manager at JLR Mumbai - MODI MOTORS (VCM Motors Agencies Pvt. Ltd.)
Carlos RiveraCarlos Rivera
Appointment Setter/Triage Setter/Setter Manager at Mentorships.comAppointment Setter/Triage Setter/Setter Manager at Mentorships.com
Quinlee Roces PaylaQuinlee Roces Payla
APPOINTMENT SETTER/Appointment Scheduler at 5x5 CONTACT SERVICESAPPOINTMENT SETTER/Appointment Scheduler at 5x5 CONTACT SERVICES