Faith Reid
Palm Beach Gardens
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
3
3
years of professional experience
Work History
Reservations Agent/Hostess
The Colony Palm Beach, Swifty's
West Palm Beach, FL
03.2024 - Current
- Generated daily reports on occupancy levels for management review.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted guests with reservations and cancellations by hotel policies.
- Ensured that all guest interactions were handled professionally at all times.
- Resolved guest's complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
- Monitored call volume trends to ensure adequate staffing levels during peak hours.
- Answered questions about hours, seating, and menu information.
Front Desk Receptionist
Sea Spa Miami
Miami, FL
07.2023 - 12.2024
- Enhanced guest satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive guest information with confidentiality, adhering to company privacy guidelines.
Beach Hostess
Soho Beach House, Boucher Brothers
Miami, FL
04.2022 - 12.2024
- Enhanced guests' satisfaction by promptly greeting and seating upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls and updating reservation logs simultaneously
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high service standards.
Education
Bachelor of Arts - Rehabilitation And Recreational Therapy
Florida International University
Miami, FL12.2023
Associate of Arts -
Palm Beach State College
Lake Worth, FL05.2021
Skills
- Forbes Customer Service
- Hospitality Best Practices
- Multitasking Abilities
- Excellent Communication
- Effective Planning
- Patience and composure
- Team Collaboration
- Guest Engagement
- Empathy and Compassion
- Organizational Skills
- Complex Problem-Solving
Timeline
Reservations Agent/Hostess
The Colony Palm Beach, Swifty's
03.2024 - Current
Front Desk Receptionist
Sea Spa Miami
07.2023 - 12.2024
Beach Hostess
Soho Beach House, Boucher Brothers
04.2022 - 12.2024
Bachelor of Arts - Rehabilitation And Recreational Therapy
Florida International University
Associate of Arts -
Palm Beach State College