Heather Helmbrecht
Sheboygan,Wisconsin
Summary
Seasoned specialist offering many years of comprehensive experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every guest a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Kohler Reservations Specialist III
Kohler Co.
Kohler, Wisconsin
01.2016 - Current
- Assisted guests with making lodging, spa, golf & dining reservations at both Destination Kohler & LODGE KOHLER
- Maintained solid metrics
- Top seller in the KORE dept for 2023- over $2 Million in sales
- Anticipated customer needs and recommended appropriate packages and experiences.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Trained new hires on the company's procedures and policies.
Owner- Cherry Delight Vintage
Self employed
Sheboygan, WI
01.2008 - Current
- Created online presence over multiple websites.
- Curated and sold vintage clothing from multiple platforms.
- Acted as a stylist for my clients.
- Vended at multiple prestigious events and venues.
- Posed as a model for advertising, artistic creation, and display of goods.
Lead Behavioral Technician
Cognitive Concepts
Sheboygan, Wisconsin
01.2008 - 06.2012
- Assisted in training new staff on proper implementation of behavior plans.
- Maintained detailed records of client behaviors, treatments, and medications in accordance with agency policies.
- Implemented behavior interventions according to individualized plans and protocols.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Accompanied patients to medical and counseling appointments.
- Aided patients in performing activities of daily living.
- Observed medications following physician's prescriptions and instructions.
- Managed client finances
Education
Kohler Waters Spa Professional School of Massage
Kohler, WI08-2024
High School Diploma -
Horicon High School
Horicon, WI05-1993
UW- Sheboygan
Sheboygan, WIMATC- Madison
Madison, WISkills
- Forbes Fluent
- Extensive Destination Kohler & LODGE KOHLER knowledge
- 5-Star customer service experience
- Knowledge of Resort Suite Property Management System
- Punctual & Professional
- Focused on attention to details
- Works well under pressure
- Highly organized & anticipatory
- Creative & motivated
- Highly flexible & able to multitask
- Trained in Swedish, Therapeutic, Hot Stone, Deep Tissue and many other massage modalities
- Desire to improve guests well being and provide 5 Star experiences
Timeline
Kohler Reservations Specialist III
Kohler Co.
01.2016 - Current
Owner- Cherry Delight Vintage
Self employed
01.2008 - Current
Lead Behavioral Technician
Cognitive Concepts
01.2008 - 06.2012
Kohler Waters Spa Professional School of Massage
High School Diploma -
Horicon High School
UW- Sheboygan
MATC- Madison
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