Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Rhoades

North East,MD

Summary

Dynamic professional with extensive experience in customer service and employee training. Proven ability to enhance team performance through effective coaching and mentoring. Skilled in multitasking and workplace safety, consistently ensuring high standards of service and operational efficiency. Committed to fostering a positive work environment and exceeding guest expectations.

Overview

8
8
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant
North East, MD
09.2022 - 03.2026
  • Trained new crew members on operational procedures and customer service standards.
  • Conducted performance evaluations to ensure adherence to quality and safety protocols.
  • Assisted management in maintaining inventory control and minimizing waste.
  • Facilitated team meetings to promote communication and resolve operational challenges.

Server/ Hostess

Cracker Barrell Old Country Store
Elkton, MD
01.2019 - 09.2022
  • Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
  • Managed multiple tables efficiently, ensuring timely order processing and accuracy.
  • Trained new staff on menu knowledge and service standards to improve team performance.
  • Collaborated with kitchen staff to coordinate food preparation and delivery for optimal service flow.

Lifeguard/ Swim Instructor

Kids First Swim Schools
Elkton, MD
01.2018 - 11.2019
  • Monitored pool activities to ensure safety and compliance with health regulations.
  • Provided first aid and emergency response during aquatic incidents.
  • Instructed swim classes for various age groups, enhancing swimming skills and water safety awareness.
  • Trained new lifeguards on safety protocols and emergency procedures.

Education

High School Diploma -

North East High School
North East, MD
06.2022

No Degree - CNA/GNA

Cecil County School Of Technology
Elkton, MD
06.2022

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Active listening
  • Decision-making
  • Coaching and mentoring
  • POS systems
  • Delegating work
  • Role modeling
  • Work Planning and Prioritization
  • Complaint resolution
  • Policies and procedures
  • Relationship management
  • Dress code enforcement
  • Processing payments
  • Multitasking and organization
  • Reliability and punctuality

Timeline

Crew Trainer

McDonald's Restaurant
09.2022 - 03.2026

Server/ Hostess

Cracker Barrell Old Country Store
01.2019 - 09.2022

Lifeguard/ Swim Instructor

Kids First Swim Schools
01.2018 - 11.2019

High School Diploma -

North East High School

No Degree - CNA/GNA

Cecil County School Of Technology