Faith Rowett
Bloomington,IL
Summary
Experienced, results-driven leader skilled in fostering a highly engaged team environment. Demonstrates and inspires effective communication, creative problem-solving, and promotes inclusivity as a collaborative team player. Committed to continuous learning and development. Seeking a strategic-level role to leverage experience by applying analytical skills, strong decision-making abilities, and executing high-impact initiatives to drive organizational growth and achieve long-term goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claim Section Manager Total Loss
State Farm
09.2022 - Current
- Quality Pillar Co-Lead for Total Loss
- Collaborates with business partners and all levels of leadership to identify ways to enhance quality
- Places focus on real time evaluation of behaviors, coaching and monitoring
- This resulted in a 10% segment improvement in fourth quarter 2024 in Actual Cash Value Accuracy
- Expense management initiative leader
- Spearheaded divisional initiative to ensure comprehensive understanding, adoption, and monitoring of the Modernized Policy and impacts to first party total loss offers
- Addressed challenges faced by other divisions which had an initial implementation success rate of 0% in recognizing and applying adjusted values on qualifying claims
- This resulted in a strategic change management approach that achieved a 67% success rate for our division
- Collaborated with consulting to implement automation enhancements to support future rollouts and organizational scalability
- Led Total Loss implementation and design project overseeing all phases for vendor exploration project (Mitchell)
- Acquired project management experience through the exploration and development with the vendor relationship, focused on design, technology enhancement, talent acquisition, training, and implementation
- Monitored expected versus actual outcomes and adjusting tactics to achieve positive outcomes
- Reported project progress to executive leadership ensuring alignment with organizational objectives
Claim Team Manager Total Loss
State Farm
10.2018 - 09.2022
- Partnered with second line leaders in the Expense Pillar & OctoPod (Former Expense/Quality Pillar)
- Developed custom quality surveys to assist in identifying trends
- Facilitated consensus creating engagement and an ownership mentality within the workgroup
- Analyzed results and made recommendations that were implemented, which improved targeted goals
- This reduced costs, improved quality documentation and the employee/customer experience
Claim Team Manager ILR, AILR
State Farm
08.2015 - 10.2018
- Led startup of Auto ILR (Tacoma), actively participated in claim surveys, presented results to leadership, and drove continuous improvement for quality and efficiency results
- Led the Community & Engagement Boards
- Partnered with community organizations to add more local volunteer opportunities which increased employee engagement at work and in the community
Claim Representative, SIU & MI Auto Claim Central
State Farm
09.2011 - 08.2015
Claim Processor, Stereo Claim Central
State Farm
11.2008 - 09.2011
Claim Service Assistant, Total Loss
State Farm
05.2008 - 11.2008
Education
Bachelor of Arts - Organizational Development
Spring Arbor University
Spring Arbor, MIMaster of Science - Management
Spring Arbor University
Spring Arbor, MISkills
- Staff leadership
- Preventive Maintenance
- Continuous improvement
- Organizational development
- Staff development
- Workforce management
- Report preparation
- Budget development
- Resource allocation
- Operations improvement
- Staff planning
- Team management
- Motivational leadership
- Meeting facilitation
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Excellent communication
Certification
- CPCU - The Institutes, Malvern, PA
- CLU - The American College, King of Prussia, PA (3 parts, completed date estimated 2026).
- AIC, The Institutes, Malvern PA
- EOM Lean Essentials Certification LV2 & LV2
Affiliations
- CPCU
- Society Young Business Professionals
- Military Affinity Group
Timeline
Claim Section Manager Total Loss
State Farm
09.2022 - Current
Claim Team Manager Total Loss
State Farm
10.2018 - 09.2022
Claim Team Manager ILR, AILR
State Farm
08.2015 - 10.2018
Claim Representative, SIU & MI Auto Claim Central
State Farm
09.2011 - 08.2015
Claim Processor, Stereo Claim Central
State Farm
11.2008 - 09.2011
Claim Service Assistant, Total Loss
State Farm
05.2008 - 11.2008
Bachelor of Arts - Organizational Development
Spring Arbor University
Master of Science - Management
Spring Arbor University
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