Natasha Tyson

Strategic leader driving operational excellence through effective team management and collaboration. Increased quality scores by 7% and reduced inventory by 18%, showcasing a strong focus on performance metrics. Committed to fostering an engaging environment that empowers teams to meet and exceed business objectives.

Expense Pillar (04/2025 - Present)

• Helped develop a streamlined process for repairable vehicles that TL leadership could utilize to assist their teams to better identify vehicles that should be totaled, reducing unnecessary storage and towing costs and lowering overall company expenses; contributed to a 20% reduction in vehicles returned to TL.
• Assisted in reducing approved owner-retained vehicles by creating a decision guide that supports more informed TL decisions, minimizing the likelihood of customers retaining salvage-branded vehicles.

CLIP / CHIP Implementation Core Team (08/2024 - Present)

• Supported the development and delivery of CLIP training for all TL Leadership, providing direction on leveraging strategies and functionalities to drive team results.
• Partnered to create CLIP/CHIP drop-in sessions for Total Loss Leadership and Specialists, improving understanding of system functionality, identifying coachable leadership behaviors, and implementing a workforce prioritization approach to reach 100% utilization for the Segment.
• Created guides that empowered CHIP ambassadors to coach peers on successful daily planning, supporting reduced daily claims.

AWC TL Assist

• Temporarily assisted with my team by supporting day-to-day operations and helping customers during their time of need. Through coordinated efforts, the team reduced tasks and pending claims from 22,000 to under 5,000 in 3 weeks, while ensuring customers received caring, remarkable service.

• LEAN Six Sigma Training
• Unleash the sHERO Cohort