Jameta T. Jennings (she/her/hers)
Lawrenceville,GA
Summary
A seasoned insurance industry professional and transformational pipeline leader, with excellent communication skills, the capacity to influence, and leverage data-driven insights to optimize efficiencies. Demonstrates learning agility, continually recognizing, and adapting to changing conditions with a growth mindset creating a psychologically safe culture that is feedback rich to increase operational efficiencies, decrease expenses through mitigation, and quality measures.
Overview
22
22
years of professional experience
Work History
Total Loss Claim Team Manager
State Farm Mutual Automobile Insurance Company
12.2018 - Current
- Delivers success embracing challenge by leading special projects, including Salvage Release Project, Leadership in Action (LIA) Committee and Strike Team Leader, collaborating across the department, accountable to business outcomes, driving results for operational health, directing how results are achieved and actively communicating directives to peers and employees.
- Ability to successfully implement organizational change. Excels at making connections with people motivating and inspiring their buy-in and engagement. The ability to make big ideas and complex concepts simple, easy to understand and compelling. Demonstrates and promotes a growth mindset for the successful implementation of Stewardship in Total Loss.
- Care, Connect & Coach. Served the department as the Employee Engagement Committee Lead. A culturally diverse, transformational leader, able to lead with humility and cultivate a culture of psychological safety, where feedback is sought after and given in pursuit of achieving everyone’s personal best. Actively listens and seeks ideas so everyone feels valued, heard, and celebrated.
- Live our Mission Out Loud. Effectively synthesizes data, identifying gaps and coaching performance to increase quality, mitigate expenses, and meet our customer’s needs. Consistently led team to results with high quality and productivity.
- Create Clarity to Empower Action. Accomplishes staff results by communicating job expectations; planning, monitoring, identifying, and utilizing metrics to evaluate performance; coaching, counseling, and providing performance management; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Exhibits technical prowess and facilitates discussions on emerging issues in insurance and trends and initiates cross-functional collaborations and partnerships. Stays informed on industry knowledge and technology to meet customer’s current and future needs. Demonstrates great learning agility, flexibility, and adaptability.
LDA/TWA - Team Manager Experiences (Express, ECR)
State Farm Insurance Inc
02.2016 - 11.2018
- Led in multiple segments across auto claim, gaining experience and exposure in different business areas.
- Led in an operation of 200+ ECRs across the Property Segment.
Property Complex Claim Specialist
State Farm Insurance Inc
08.2011 - 02.2016
- Applied claims background and subject matter expertise to properly interpret insurance contracts and accurately apply exposures claim and fulfills the contractual obligations.
- Negotiated resolution of claims and mitigated damages to achieve cost-effective outcomes.
Senior Bodily Injury Adjuster
Nationwide Insurance Company
02.2003 - 08.2011
- Maintained claim inventory of 150-200 claim Cause of Loss files.
- Evaluated and negotiated claims with Attorney/Non-Attorney represented claimants.
Education
Bachelor of Science - Business Administration
The University of Alabama
Tuscaloosa, AL08-1999
Skills
Analytical problem-solving
Growth mindset
Collaboration and teamwork
Management & Administration
Customer Engagement
Strategic Planning
Coaching & Mentoring
Change Management
Communication & Compliance
Critical Thinking
Process Improvement
Research, Analysis & Evaluation
Timeline
Total Loss Claim Team Manager
State Farm Mutual Automobile Insurance Company
12.2018 - Current
LDA/TWA - Team Manager Experiences (Express, ECR)
State Farm Insurance Inc
02.2016 - 11.2018
Property Complex Claim Specialist
State Farm Insurance Inc
08.2011 - 02.2016
Senior Bodily Injury Adjuster
Nationwide Insurance Company
02.2003 - 08.2011
Bachelor of Science - Business Administration
The University of Alabama
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