Faith Rowland
Reno,NV
Summary
My name is Faith Rowland and I am 20 years old. I attend college at the University of Nevada, Reno, Studying to become an aesthetic nurse. I am very responsible and well organized, while maintaining good grades. You can depend on me to be a great employee, as I'm a strong leader and good at following directions and getting tasks done in a timely manner. I know how to communicate greatly, and work as a team. I can always be relied upon to be flexible and adapt to difficult and varying tasks. I'm motivated and eager to learn!
Overview
4
4
years of professional experience
Work History
Sales Receptionist
Massage Envy
08.2024 - Current
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
Barista
Starbucks
06.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Lifeguard
Canyon Gate Country Club
06.2023 - 08.2023
- Maintained accurate records of swimmer attendance and incidents that occurred during shift
- Administered CPR, first aid, AED when necessary
- Developed strong interpersonal and problem solving skills through customer service experience
- Cleaned towels and was always organized
Sales Associate
Tillys
10.2022 - 02.2023
- Conducted regular price comparisons between competitors in order to maintain competitive pricing structures
- Built and established strong relationships with customers, enabling long-term partnerships
- Built relationships with potential customers by providing helpful advice on product selection
- Drove sales through customer relationship building and suggestive selling techniques
- Processed credit card transactions quickly and securely
- Maximized profits through effective cross-selling strategies during checkout process
- Attended industry events and conferences to attract potential customers and increase brand awareness
- Met merchandising standards by keeping store stocked and products faced
Cashier
Red Rock Springs Water
06.2021 - 10.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked a flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and fill up their water jugs
- Restocked and organized merchandise
Receptionist
Mallinger Family Eyecare
03.2021 - 05.2021
- Greeted incoming patients professionally and provided friendly knowledgeable assistance
- Kept reception area clean and organized to give patients a positive first impression
- Confirmed appointments, communicated with patients, and updated patient records
- Answered calls accordingly
- Filed information into patient's charts
Education
Undergraduate - Pre Nursing
University of Nevada-Reno
Reno, NV06.2027
Skills
- CPR certified
- Team Collaboration
- Safety Training
- Communication
- Time management
- Customer service
- Client relations
- Reception management
- Telephone and front desk reception
- Teamwork
- Multitasking
- Dependability
- Flexibility
Timeline
Sales Receptionist
Massage Envy
08.2024 - Current
Barista
Starbucks
06.2024 - 08.2024
Lifeguard
Canyon Gate Country Club
06.2023 - 08.2023
Sales Associate
Tillys
10.2022 - 02.2023
Cashier
Red Rock Springs Water
06.2021 - 10.2022
Receptionist
Mallinger Family Eyecare
03.2021 - 05.2021
Undergraduate - Pre Nursing
University of Nevada-Reno
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