Faith Sager
Bellingham,WA
Summary
Proven track record in enhancing customer satisfaction through effective complaint resolution and strong relationship-building skills.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
Bellingham, WA
07.2025 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained new team members on service protocols and operational procedures.
- Assisted in maintaining a clean and organized work environment for staff and customers.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated shift schedules to optimize staffing efficiency during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Excelled in every store position and regularly backed up front-line staff.
Manager
Little Caesars
Ferndale, WA
07.2023 - 08.2025
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Implemented staff training programs to enhance team performance and reduce turnover rates.
- Cultivated a positive work environment that encouraged employee collaboration and motivation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Crew Member
McDonald's
Ferndale, WA
04.2021 - 05.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Maintained cleanliness and organization of work areas, enhancing overall store appearance.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Phlebotomy Technician Certification -
Western Washington University
Bellingham, WA09-2026
High School Diploma -
Ferndale High School
Ferndale, WA06-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Relationship building
- Interpersonal skills
- Payment processing
Timeline
Shift Manager
McDonald's
07.2025 - Current
Manager
Little Caesars
07.2023 - 08.2025
Crew Member
McDonald's
04.2021 - 05.2023
Phlebotomy Technician Certification -
Western Washington University
High School Diploma -
Ferndale High School