Faith Salazar
Rio Rancho,NM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Safelite Solutions
Rio Rancho, 87144
06.2021 - Current
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered orders into Type computer database system.
- Facilitated inter-departmental communication to effectively provide customer support.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bio Medical Sciences
The ASK Academy
4550 Sundt Rd NE05.2023
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Data Entry and Maintenance
Accomplishments
- Documented and resolved the customers issue which led to a compliment call to my manager and received a raise my first year based off of my performance.
Timeline
Customer Service Representative
Safelite Solutions
06.2021 - Current
Bio Medical Sciences
The ASK Academy
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