Faith Shanklin
Summary
Dedicated Management Trainee with strengths in customer service, team leadership, and problem resolution. Proven ability to train team members and implement process improvements, driving operational efficiency and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Management Trainee
McDonald's Restaurant
Alma, MI
04.2019 - 01.2024
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Managed inventory control, ensuring optimal stock levels and minimizing waste.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Education
High School Diploma -
Saint Louis High School
Saint Louis, MISkills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Customer relationship management (CRM)
- Inventory control
- Resource utilization
- Team leadership
- Multitasking
- Decision-making
- Relationship building
- Excellent communication
- Teamwork and collaboration
- Multitasking Abilities
- Documentation and reporting
- Problem resolution
- Time management
- Negotiation and conflict resolution
- Team development
- Task prioritization
Languages
English
Full Professional
ASL
Limited Working
Timeline
Management Trainee
McDonald's Restaurant
04.2019 - 01.2024
High School Diploma -
Saint Louis High School