Faith Siegel
Summerville,SC
Summary
Collaborative leader with in-depth experience consistently rising through ranks. Dedicated to complete knowledge of company products and services for optimized customer service. Experienced in partnering with coworkers to promote engaged, empowering work culture. Skilled in bringing new individuals into organization through active engagement and welcoming approach. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Willing, driven and eager to learn as well as grow.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Bold Academy Of Ninja And Gymnastics
05.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Front Desk Receptionist
Bold Academy Of Ninja And Gymnastics
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Childcare Provider
Bold Academy Of Ninja And Gymnastics
01.2023 - Current
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Collaborated with fellow childcare providers for continuous improvements in curriculum planning and service quality.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Tumbling Coach
Bold Academy Of Ninja And Gymnastics
06.2022 - Current
- Enhanced athlete performance by developing individualized tumbling training programs.
- Improved team cohesion through regular communication and collaboration with fellow coaches and athletes.
- Led successful tumbling workshops for participants of various skill levels, resulting in increased enrolment numbers.
- Created a safe and inclusive environment for athletes to learn and grow, fostering positive attitudes towards tumbling.
- Developed strong relationships with parents and guardians to ensure open lines of communication regarding athlete progress.
- Coached athletes through challenging mental barriers by instilling confidence and self-belief in their abilities, leading to improved performance outcomes under pressure situations.
- Assisted owners of gym with special events and tumbling birthday parties.
- Provide one-on-one lessons to students to help their success
Dance Instructor
Summerville Dance Academy
08.2021 - 06.2022
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
Hostess
First Watch Daytime Cafe
06.2021 - 08.2021
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Associates In Progress - Marketing And Business Administration
Trident Technical College
Charleston, SC01.2025
High School Diploma -
Cane Bay High School
Summerville, SC05.2023
Skills
- Customer Service
- Product and Service Knowledge
- Computer proficiency
- Money Handling
- Problem-solving abilities
- Customer Relations
- Performance Reviewing
- Time management
- Creative thinking
- Organizational skills
- Maintains Confidentiality
- Data Entry
Timeline
Assistant Manager
Bold Academy Of Ninja And Gymnastics
05.2023 - Current
Front Desk Receptionist
Bold Academy Of Ninja And Gymnastics
05.2023 - Current
Childcare Provider
Bold Academy Of Ninja And Gymnastics
01.2023 - Current
Tumbling Coach
Bold Academy Of Ninja And Gymnastics
06.2022 - Current
Dance Instructor
Summerville Dance Academy
08.2021 - 06.2022
Hostess
First Watch Daytime Cafe
06.2021 - 08.2021
Associates In Progress - Marketing And Business Administration
Trident Technical College
High School Diploma -
Cane Bay High School
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