Faith Solis

• Oversaw the new employee IT Onboarding process and scheduled new hire appointments as well as coordinated IT equipment needs based on their position.
• Addressed help desk tickets that fell under my scope as well as organized help desk categories/sub-categories for additional IT teams.
• Managed the IT offboarding process and coordinated getting company owned equipment back from terminated employees.
• Was a part of the IT Solutions Management Team that was responsible for mortgage specific systems such as HomeIQ, Experience.com, Social Coach, Mortgage Coach, Ncino, and CRM Bonzo. I specifically was in charge of the monthly audit reports for each of these systems.

• Answering high volume calls
• Proficient in medical system, ECW, and addressing all encounters assigned in a timely and efficient manner
• Managing medical records from outside facilities
• Overseeing referrals to outside specialty physicians appropriately per ordering physician.
• In a clinic day, after obtaining prior authorization from insurance, coordinate multiple tests and appointments.
• In a travel clinic day, accommodate testing and appointments with different outreach facilities/physicians.

• Greeting all who enter the building in a friendly manner and begin assessing needs.
• Communicating effectively with patients and their family.
• Registering all patients and entering data into computerized system, DOCUTAP.
• Confirming active/inactive/eligibility for patient insurance and collecting copays accordingly.
• Answering high volume calls.
• Filing medical records, script refill requests, and any other documents that may need attention.
• Ensuring the lobby and reception area is organized, clean, and disinfected.

Reception duties include:

• Greeting everyone who enters the building in a friendly manner, and start guiding individuals to the proper department.
• Proficient in the facilities EMTALA and EMR system.
• Acting as a call center and answering high volume calls
• Assisting in the admit/discharge of all patients
• Facilitating visitation times of all units in the hospital
• Filing some patient medical records appropriately
• Ensuring the lobby and reception area is organized and clean

BHT/Coordinator duties include:

• Searching all belongings for contraband and to inventory.
• Answering high volume calls
• Taking crisis calls from the community and determining if they meet inpatient or outpatient criteria. Referring to other facilities if needed.
• Coordinating care between surrounding Emergency Rooms for possible admissions.
• Communicating efficiently with patients and their families/visitors.
• Assisting RN/Clinicians with admission paperwork and filing properly into patient charts and computerized system.
• Confirming active/inactive/eligibility with possible admission insurance.

• Assisting in the admit of patients by acquiring patient information including insurance, ID, contacts, etc.
• Searching all belongings during the admit process for contraband.
• Assessing vital signs throughout shift and reporting to shift nurse.
• Performing finger stick blood sugars.
• Obtaining an EKG strip, drug screen test, and pregnancy test upon admit.
• Disinfecting all rooms accordingly after discharge/as needed.

Unit Clerk duties include:

• Answering high volume calls
• Filing/entering physician orders
• Coordination of patient care with physicians and their offices
• General admission/discharge paperwork
• Inventory and ordering of unit supplies
• Communicating efficiently with patients and their families/visitors

CNA duties include:

• Assessing vital signs
• Obtain patient intake and output
• Performing finger stick blood sugars
• Assisting with patient hygiene needs
• The removal of foley catheters and peripheral IV’s
• Assisting RN’s with other duties as needed

Monitor Tech duties include:

• Analyzing patient cardiac rhythms
• Reporting any changes and decline in status to RN’s for prompt intervention