Faith Stephenson
League City
Summary
Dynamic customer service professional with experience at Weeks Service Company, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring efficient operations and maintaining confidentiality. Proven ability to train and lead teams while managing administrative tasks effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Weeks Service Company. Marketing for
10.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Lead
Walgreens
07.2020 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Office Assistant
Kindred Hospital Bay Area
01.2017 - 07.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Associates In Buisness -
San Jacinto College
Pasadena, TX2020
Clear Creek Highschool
League City05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Weeks Service Company. Marketing for
10.2022 - 05.2024
Shift Lead
Walgreens
07.2020 - 10.2022
Office Assistant
Kindred Hospital Bay Area
01.2017 - 07.2019
Associates In Buisness -
San Jacinto College
Clear Creek Highschool
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