Faith Valsvik
Modesto,CA
Summary
Educated Pharmacy Technician with expertise working in high volume fast-paced retail pharmacy environment. Proficient in accurately preparing and labeling prescriptions collaborating with pharmacist to maintain patient quality care. Well versed in facilitating communication between the patient, insurance companies, and physicians. Team-oriented and strong interpersonal skills providing a more positive effective work environment.
Overview
7
7
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
Modesto, CA
07.2021 - 07.2022
- Handled Incoming/Outgoing calls scheduling prescription orders, retrieving insurance information, drug allergies, and medication list
- Quickly and accurately answered customer questions, demonstrating empathy and resolving problems swiftly.
- Documented calls for use in performance measurement resulting in consistent 95-100% customer satisfaction rating.
- Determined financial needs by assessing existing coverage and copay assistance programs.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Pharmacy Technician
Walgreen's Pharmacy
Modesto, CA
09.2016 - 10.2020
- Processed and filled over 500 prescriptions daily in fast-pace retail pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Answered high-volume calls providing problem-solving solutions for patients and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Excellent knowledge of commercial PPO-HMO, federal and government insurance policies and procedures.
- Performed wide range of pharmacy operations, including proper drug storage, daily stock orders providing efficient drug inventory.
- Trained and guided pharmacy interns and newly hired pharmacy technicians.
- Helped patients at drop-off and pick-up counter delivering friendly and knowledgeable service.
Customer Service Representative
Central Valley Automotive
Modesto, CA
10.2014 - 08.2016
- Answered calls assisting customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Managed documents by organizing forms, data entry, filing records, preparing correspondence and creating reports.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting and entering data.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted and collected authorized payments of guests.
- Cross-trained and provided back up assistance with front receptionist sales desk.
Skills
- Prescription Preparation, Quality Control
- Verbal & Written Communication
- Dosage Calculation
- Time Management, Multitasking
- Complex Problem Solving
- Organization & Prioritization
Education
Licensed Pharmacy Technician -
Institute of Technology
Modesto, CA2007
High School Diploma -
Peter Johansen High School
Modesto, CA06.1995
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We don’t understand life any better at forty than at twenty, but by then we realize it and admit it.
Jules Renard
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
07.2021 - 07.2022
Pharmacy Technician
Walgreen's Pharmacy
09.2016 - 10.2020
Customer Service Representative
Central Valley Automotive
10.2014 - 08.2016
Licensed Pharmacy Technician -
Institute of Technology
High School Diploma -
Peter Johansen High School
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