Faith Villegas
Wood Dale,IL
Summary
Enthusiastic professional with a strong background in bartending and sales. Skilled in teamwork, problem-solving, and engaging customers, consistently driving satisfaction and loyalty. Committed to creating memorable experiences through attentive service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
At Work Sports Bar & Grill
Elk Grove Village, IL
02.2026 - Current
- Crafted a variety of cocktails and beverages to meet customer preferences.
- Maintained cleanliness and organization of bar area and equipment.
- Provided exceptional customer service, enhancing guest satisfaction and experience.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Collaborated with kitchen staff to ensure timely service and order accuracy.
- Adhered to health and safety regulations while preparing drinks and serving food items.
- Handled cash transactions efficiently, ensuring accurate billing for customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Twin Peaks Restaurants
Algonquin, IL
03.2025 - Current
- Prepared and served a variety of alcoholic and non-alcoholic beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Engaged with customers to build rapport and provide personalized service, increasing customer loyalty.
- Trained new bartenders on proper techniques and service standards to ensure consistency in operations.
- Monitored customer behavior and alcohol consumption to promote responsible drinking practices.
- Resolved customer complaints effectively, maintaining a positive atmosphere within the establishment.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Apparel Sales Lead
DICKS Sporting Goods
Schaumburg, IL
11.2022 - 02.2025
- Led team to achieve sales targets through effective coaching and performance management.
- Developed and implemented training programs to enhance product knowledge among staff.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Analyzed customer feedback to identify trends and adjust merchandising strategies accordingly.
- Fostered a customer-centric environment, enhancing overall shopping experience and satisfaction levels.
- Collaborated with cross-functional teams to plan promotional events and drive store traffic.
- Monitored sales metrics, providing actionable insights to optimize operational efficiency.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
Sales Associate
DICKS Sporting Goods
Schaumburg, IL
11.2021 - 09.2022
- Provided exceptional customer service to enhance shopping experience and drive sales growth.
- Assisted customers in selecting clothing items that meet their style and fit preferences.
- Maintained store presentation through effective merchandising and organization of inventory displays.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to achieve sales targets and promote seasonal promotions effectively.
- Monitored stock levels, conducted inventory audits, and communicated replenishment needs to management.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
Cashier
Portillo's Restaurant Group
Harwood Heights, IL
12.2019 - 06.2021
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Maintained cleanliness and organization of front counter and dining area to ensure a welcoming environment.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, IL05.2027
High School Diploma -
William Howard Taft High School
Chicago, IL06.2021
Skills
- Customer service
- Sales
- Merchandising
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Professionalism
Certification
- BASSET Certified (Illinois) - March 2025
- Food Handler Certification - March 2025
Timeline
Bartender
At Work Sports Bar & Grill
02.2026 - Current
Bartender
Twin Peaks Restaurants
03.2025 - Current
Apparel Sales Lead
DICKS Sporting Goods
11.2022 - 02.2025
Sales Associate
DICKS Sporting Goods
11.2021 - 09.2022
Cashier
Portillo's Restaurant Group
12.2019 - 06.2021
Associate of Arts -
College of DuPage
High School Diploma -
William Howard Taft High School