Faith Viot

• Exceeded sales objectives through effective selling of travel packages and product upsells.
• Managed inbound and outbound sales communications via GVI’s established protocols.
• Ensured customer satisfaction by delivering accurate and timely product information.
• Addressed customer inquiries by leveraging knowledge of products, campaigns, and destinations.
• Cultivated lasting relationships with customers to enhance brand loyalty.
• Developed collaborative business relationships across GVI departments to meet customer needs.
• Contributed to team success by achieving related project goals as required.
• Executed special projects utilizing detailed program knowledge and strong interpersonal skills.

Reduced discrepancies by 30% through effective inventory management and precise price adjustments.

Enhanced operational efficiency, achieving a 20% increase in process accuracy via special project oversight and documentation.

Boosted sales by 15% through detailed product knowledge and customer assistance in purchases.

Maintained accurate inventory to secure valuable items and ensure correct fulfillment.

Organized tasks strategically to meet service goals efficiently.

Strengthened client relationships through customized travel arrangements, achieving 25% increase in retention.

Utilized Sabre for complex reservations, ensuring seamless travel experiences during pandemic.

Promoted loyalty by following up on promotions, resulting in 20% increase in repeat bookings.

Resolved booking issues promptly to ensure flawless travel plans for clients.

Researched and booked accommodations, flights, and transportation tailored to client needs.

Managed bookings and client information efficiently using reservation systems.

• Created travel itineraries, making adjustments based on client specifications.
• Developed supplier relationships to secure discounted rates with airlines, hotels, and operators.

Tailored travel packages using Sabre and Microsoft Office, boosting repeat business by 20%.

Created personalized itineraries with American Express systems, enhancing client experiences.

Streamlined booking processes to reduce errors by 15% for seamless travel.

Secured competitive rates by collaborating with vendors.

Managed accommodations, transport, and activities for travelers efficiently.

• Utilized CRM tools to handle client interactions and preferences.
• Resolved travel-related issues promptly to maintain satisfaction.
• Ensured compliance with safety regulations in trip planning.

Achieved 30% growth in client base through expert management of travel consultancy.

Maintained 95% client satisfaction rate by efficiently handling reservations using Sabre.

Resolved travel issues swiftly, ensuring positive experiences for clients.

• Researched and booked accommodations, flights, and transportation tailored to client needs.
• Managed customer inquiries and addressed travel-related concerns promptly.
• Utilized reservation systems to effectively oversee bookings and client data.
• Created and adjusted travel itineraries according to client specifications.
• Established relationships with suppliers to secure discounted rates.