Morgan Graham
Bartow,FL
Summary
Dynamic professional with a proven track record in the travel and hospitality industry, notably at Walt Disney World Resort. Excelled in enhancing client relationships and streamlining travel logistics, demonstrating exceptional communication and strong organizational skills. Achieved significant improvements in customer satisfaction and sales growth through strategic planning and cultural awareness.
Overview
3
3
years of professional experience
Work History
Vacation Planner
Walt Disney World Resort
06.2023 - Current
- Analyzed sales data to identify patterns or opportunities for growth within specific markets or demographics.
- Organized group travel arrangements for special events or corporate functions, streamlining logistics and ensuring smooth operations throughout the trip.
- Helped everyday guests with questions about the Disney parks and all around knowledge about surrounding areas
Front Desk Receptionist
Das Hund Haus
02.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Ambassador
Busch Gardens Tampa Bay
08.2022 - 01.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted guests to create welcoming atmosphere.
- Worked to solve issues in a large capacity with others
Team Member
Chick-fil-A
01.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bartow Senior High School
Bartow, FL05.2022
Skills
- Strong organizational skills
- Travel industry expertise
- Exceptional communication
- Sales and marketing
- Cultural awareness
- Itinerary creation
- Global destinations
- Client relationship building
- Travel research
- Retail sales
- High volume environments
Timeline
Vacation Planner
Walt Disney World Resort
06.2023 - Current
Front Desk Receptionist
Das Hund Haus
02.2023 - 07.2023
Ambassador
Busch Gardens Tampa Bay
08.2022 - 01.2023
Team Member
Chick-fil-A
01.2022 - 07.2022
Bartow Senior High School
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