Kiowaytasha Santana
Winter Park,FL
Summary
Service-oriented professional with experience in hospitality, security, and technical support. Currently pursuing a B.S. in Computer Science at Regent University with multiple Google IT certifications. Red Card certified volunteer experienced in wildfire response. Passionate about technology, safety, and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vacation Planner
Marriott Vacations Worldwide
Orlando, FL
10.2025 - Current
- Developed customized vacation itineraries based on clients' preferences and budgets.
- Coordinated travel logistics, including flights, accommodations, and activities for seamless experiences.
- Researched and recommended destinations, ensuring alignment with client interests and current travel trends.
- Collaborated with vendors to secure competitive rates and exclusive offers for clients.
Server
Red Lobster
Orlando, FL
06.2023 - 03.2024
- Delivered exceptional dining service
- Handled guest satisfaction and custom requests
Security Hostess
The Patio
Orlando, FL
11.2022 - 10.2023
- Ensured safety of patrons and staff
- Managed crowd flow and monitored premises
Remote Customer Service
24-7 Intouch
Orlando, FL
07.2022 - 10.2022
- Provided technical support
- Handled billing, dispatching, and appointment setting
Front Desk/Bartender
Four Points by Sheraton
Orlando, FL
01.2021 - 06.2022
- Served guests and mixed beverages
- Managed reservations and addressed concerns
Education
B.S. - Computer Science
Regent University
Remote06.2028
High School Diploma -
Osceola High School
Kissimmee, FL05.2020
Skills
Cultural awareness
Strong organizational skills
Client relationship building
Customer service
Data entry
Problem resolution
Call center experience
Certification
- Google IT Support Professional Certificates:
- Technical Support Fundamentals
- Networking
- Operating Systems
- System Administration
- IT Security
- Red Card – Wildland Firefighting (2024)
- Bartending – ABC Bartending School (2021)
- Eyelash Technician – Certified (2020)
Timeline
Vacation Planner
Marriott Vacations Worldwide
10.2025 - Current
Server
Red Lobster
06.2023 - 03.2024
Security Hostess
The Patio
11.2022 - 10.2023
Remote Customer Service
24-7 Intouch
07.2022 - 10.2022
Front Desk/Bartender
Four Points by Sheraton
01.2021 - 06.2022
B.S. - Computer Science
Regent University
High School Diploma -
Osceola High School