Summary
Overview
Work History
Education
Skills
Clifton Strengths
Awards
Timeline
Generic

Paige Chandley

Lake Wales,Florida

Summary

I am a Vacation Planner with Destination Universal, seeking development in the marketing and sales business. I approach projects with a natural curiosity and a craving for more. I uniquely contribute flexibility to find an alternative way forward and an ability to work hard with friends to achieve goals. You can count on me to always be calm in the face of change.

Overview

6
6
years of professional experience

Work History

Vacation Planner

Universal Orlando
10.2022 - Current
  • Meet Monthly Sales Goals: Achieve targets in Total Ticket Revenue, Multi-Day and Park to Park share, Upgrade Revenue, and Ancillary Products Sales
  • Transaction Processing: Handle transactions across multiple systems including Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato, and 3rd Party Ticketing System
  • Technical Communications: Understand and actively participate in sharing and receiving business-critical information and relevant park and attraction information through platforms like message boards, forum boards, etc
  • Environmental, Health & Safety Responsibilities: Actively participate in EHS responsibilities by adhering to established policies, procedures, training, and team member involvement activities
  • Versatility and Adaptability: Be prepared to take on a variety of tasks as needed, demonstrating flexibility and a willingness to contribute to the team in whatever capacity is required.
  • Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.

Luxury Concierge

Westgate River Ranch Resort & Rodeo
03.2021 - 10.2022
  • Guest Services: Greet, register, and escort guests to assigned Luxury Glamping Units. Answer inquiries about hotel services; registration of guests; shopping, dining, entertainment, travel directions, and all other matters for which the guests might inquire
  • Maintenance and Housekeeping: Clean gas grills, grounds area, and golf carts, ensuring they are all plugged in and working correctly
  • Oversee room inspections, restock room items between guests, and provide birthday/anniversary packages delivered to the unit before guests arrive
  • Reservation Management: Use the online booking service with iPad to register guest activities
  • Transmit and receive telephone calls to pre-register guests for all Resort Activities and Functions and check for Special Needs
  • Sales and Marketing: Sell exclusive Wine & Grill master menu to all luxury guests, pair wines with foods they may order through us or foods they may already have with them
  • Technical Proficiency: Use programs such as Microsoft Word, Excel, Microsoft Teams, and Outlook.

Event Guide

Universal Orlando Resort
08.2017 - 03.2021
  • Event Execution: Execute Special Events in Universal Studios, Islands of Adventure, CityWalk, Resort Hotels, and Sound Stages for clients like Microsoft, Google, Sysco, and others
  • Guest Services: Assist with arrivals and check-in of Event Guests, facilitate movement of groups throughout the resort, provide comprehensive itinerary information and assistance to Special Event Guests, and assist with on-site needs of Event Guests
  • Event Management: Maintain Event boundaries, distribute materials as required, and handle inventory requests or assist with the leading inventory management
  • Inventory Management: Count, recount, place supplies where they belong, and keep track of which supplies and how much of them are placed throughout the property
  • Setup and Maintenance: Set up for events like Halloween Horror Nights by picking orders, loading supplies, strapping them down properly, and dropping them in the appropriately requested spots
  • Equipment Operation: Operate equipment like the LULL or telehandler to transport supplies.

Balloon Pilot

Universal Orlando
12.2018 - 01.2019
  • Assigned a balloon and another pilot, responsible for flying the balloon depending on size
  • Team Management: In charge of a team, mostly of minors, ensuring they are in proper costume based on the balloon, keeping the team together, and ensuring all minors had lunch at their scheduled time
  • Responsibility: Accountable for any minor slip-ups, such as not taking lunch or being a few minutes short on their break
  • Balloon Management: Adjust handlers to the correct positions on the balloons to make the balloon look its best
  • Post-Event Duties: Once the balloons are parked at the end of the parade, collect all the lanyards from handlers and discuss how the parade went, where the team excelled, and where improvements are needed.
  • Increased flight safety by consistently performing thorough pre-flight inspections and addressing potential issues.

Blue Man Group Usher

Universal Orlando
08.2018 - 10.2018
  • Prop Management: Ensure the proper placement of props used by the Blue Men during the show
  • Guest Services: Direct guests to their appropriate seats based on the tickets the guest purchased
  • Theater Cleaning: Clean up the theater after each show, including the chairs in the “banana section” and the floors in the back
  • Theater Reset: Reset the theater between shows, especially on weekends when there are two shows
  • Enhanced customer satisfaction by providing personalized service and addressing individual needs.
  • Staff Management: Give breaks to different positions during the show
  • Guest Safety: Ensure that guests are safe during certain parts of the show.

Education

GED -

Lake Wales High School
Lake Wales
04.2017

Skills

  • Proficient in standard Microsoft systems
  • Equipment operating skills (tractor, lull, electric carts)
  • Responsible
  • Hardworking
  • Energetic
  • Outgoing
  • Passionate about job
  • Excellent guest service
  • Sales and Marketing
  • Cultural Awareness
  • Exceptional Communication
  • Customer Service Excellence

Clifton Strengths

  • Achiever: I bring a goal-driven focus on completion.
  • Input: I bring a collection of all kinds of information.
  • Relator: I can work hard with friends to achieve goals.
  • Strategic: I bring flexibility to find alternative paths forward.
  • Adaptability: I bring calmness and productivity in the face of change.

Awards

  • National Honor Society: Received at Lake Wales Charter School System in 2012 and 2013.
  • Team Member of the Month: Awarded for Event Operations at Universal Orlando Resort.
  • Team Member of the Month: Awarded in October 2022 at Westgate River Ranch Resort and Rodeo Resort.
  • Balloon Pilot of the Night: Awarded on December 13th, 2023, at Universal Orlando.

Timeline

Vacation Planner

Universal Orlando
10.2022 - Current

Luxury Concierge

Westgate River Ranch Resort & Rodeo
03.2021 - 10.2022

Balloon Pilot

Universal Orlando
12.2018 - 01.2019

Blue Man Group Usher

Universal Orlando
08.2018 - 10.2018

Event Guide

Universal Orlando Resort
08.2017 - 03.2021

GED -

Lake Wales High School

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Paige Chandley