Diligent Team Member who is experienced in driving results through exceptional guest service and selling techniques. Well resected and valued by peers resulting in being voted team member of the month twice in the past year.
Overview
4
4
years of professional experience
Work History
Vacation Planner
Universal Orlando Resorts
01.2022 - Current
Increased agency revenue by upselling additional services such as Express, VIP tours, and other add-ons to ensure best fit product for the guests
Resolves client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business
Informed guests about specialty products and marquee events such as Mardi Gras, Halloween Horror Nights, and Holidays with Universal
Consistency adapts to changing needs and responsibilities, of the day to day operations when and where it is necessary
Maintains correct drawer and lanyard counts while handling large cash amounts and merchandise sales
Sales Associate
Kate Spade & Company
10.2020 - 10.2021
Trained, coached, and mentored new Team members for maximum performance
Managed store inventory and stock, reporting and recording of any discrepancies
Opened the store and ensured Team members goals were met for the day
Created sales and product strategies to capitalize profit goals on a monthly basis
Education
High School Diploma -
Legacy High Charter
Winter Garden, FL
06-2020
Skills
Proficient in Galaxy 7 POS System
Cash Handling
Exceptional communication
Conversational Spanish
Adaptable
Timeline
Vacation Planner
Universal Orlando Resorts
01.2022 - Current
Sales Associate
Kate Spade & Company
10.2020 - 10.2021
High School Diploma -
Legacy High Charter
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