Giovanna Damacena De Queiroz
Orlando,OK
Summary
Customer-focused professional with experience in sales, guest services, and theme park operations. Skilled in handling high-volume transactions, resolving concerns, and enhancing guest experiences through tailored recommendations. Strong communication, problem-solving, and teamwork abilities in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Vacation Planner
Universal Parks & Resorts
06.2024 - Current
- Assisted guests with ticket purchases, upgrades, and vacation packages, guiding them in selecting the most suitable options to enhance their overall experience.
- Delivered exceptional customer service by promptly addressing inquiries, resolving concerns with professionalism, and ensuring a seamless purchasing process.
- Informed guests about park offerings, promotions, and exclusive benefits, providing detailed recommendations to optimize their visit.
- Leveraged strong sales and communication skills to promote ticket enhancements, including upgrades and express passes, effectively maximizing revenue opportunities while aligning with guests' needs.
Food and Beverage Coordinator
Walt Disney World Resort
12.2022 - Current
- Provided exceptional customer service, promptly addressing concerns and resolving issues to enhance the guest experience.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members, ensuring smooth operations.
- Responded to guest complaints with professionalism and empathy, ensuring amicable resolutions and maintaining Disney's high service standards.
- Assisted in team management by coordinating training sessions, mentoring cast members, and maintaining operational efficiency.
- Supported the implementation of process improvements aligned with company guidelines to optimize workflow and guest satisfaction.
- Quickly identified and resolved operational challenges in real-time to sustain efficiency and service excellence.
Front Desk Receptionist
Agile School
01.2019 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Completed all tasks in compliance with company policies and procedures
- Developed strong working relationships with team members, fostering a positive work environment
Education
Associate of Arts -
Valencia College
Orlando, FL01-2026
High School Diploma -
E.E Dr Celso Gama
Orlando, FL11.2018
Skills
- Staff training
- Time management
- Clear communication
- Point of sale systems
- Conflict resolution
- Customer service excellence and communication skills
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Vacation Planner
Universal Parks & Resorts
06.2024 - Current
Food and Beverage Coordinator
Walt Disney World Resort
12.2022 - Current
Front Desk Receptionist
Agile School
01.2019 - 12.2019
Associate of Arts -
Valencia College
High School Diploma -
E.E Dr Celso Gama
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