Dawn Myers
Midlothian,TX
Summary
Proven professional with a robust background in the travel and real estate sectors, notably with Globus Family of Brands. Excelled in reservations management and exceptional communication, enhancing customer satisfaction and fostering lasting relationships. Demonstrated expertise in sales and marketing, significantly improving client engagement. Achieved notable success in negotiating and managing transactions, underpinned by strong organizational skills and cultural awareness.
Overview
7
7
years of professional experience
Work History
Vacation Planner
Globus Family of Brands
10.2023 - 07.2024
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Responsible for working Siebel calendar of activities required for every direct booking including handling of other account management services.
Stay-At-Home Parent
Myself
12.2021 - 10.2023
- Took care of my family during this time and was involved in the community.
- President of Heritage Project Graduation 2024 Board
- 2 Yrs Midlothian Heritage HS Softball Booster Board VP
- 2 Yrs MISD Destination Imagination Treasurer
Real Estate Agent
RJ Williams & Co.
08.2019 - 12.2021
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Presented purchase offers to sellers for consideration.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Travel Agent
Lainey Melnick & Associates
02.2017 - 10.2020
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Followed up with customers to increase customer service with travel plans.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Education
Associate of Applied Science - Arts & Sciences
Northlake College
Irving06.1995
High School Diploma -
MacArthur High School
Irving06.1991
Skills
- Exceptional communication
- Sales and Marketing
- Cultural Awareness
- Strong organizational skills
- Marketing
- Social Media
- Reservations Management
- Regulations and compliance
- Administrative tasks
Hobbies
Youth Coaching
Golf
Timeline
Vacation Planner
Globus Family of Brands
10.2023 - 07.2024
Stay-At-Home Parent
Myself
12.2021 - 10.2023
Real Estate Agent
RJ Williams & Co.
08.2019 - 12.2021
Travel Agent
Lainey Melnick & Associates
02.2017 - 10.2020
Associate of Applied Science - Arts & Sciences
Northlake College
High School Diploma -
MacArthur High School
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