Latoya Jones
Humble,WA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vacation Planner
Windstar Cruises LLC
07.2023 - Current
- Conducted thorough research on each destination to ensure clients received the most accurate and up-to-date information available.
- Created engaging marketing materials highlighting unique vacation packages and promotions to drive new bookings.
- Maintained strong relationships with vendors and suppliers to ensure optimal service quality for clients at all times.
- Analyzed sales data to identify patterns or opportunities for growth within specific markets or demographics.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business.
- 400,000 per month sales track record.
Opthalmic Technician
Eye Associates Northwest
09.2019 - 09.2021
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
Cruise Sales Specialist
Hurtigruten
08.2017 - 08.2019
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
Cruise Sales Agent
Princess Cruises
02.2016 - 08.2017
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Master Esthetician
Kucumber Skin Lounge
03.2014 - 01.2016
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Performed advanced skin analysis to determine appropriate treatment plans for clients'' specific needs.
- Mentored junior estheticians, sharing expertise in advanced skincare techniques and best practices for client care.
- Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.
- Streamlined appointment scheduling process by implementing an efficient online booking system.
- Collaborated with a team of estheticians to develop new services and promotions for the spa menu.
- Mastered various body treatments such as body wraps, scrubs, and cellulite reduction therapies for diverse clientele needs.
- Contributed to the spa''s success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.
- Continuously updated knowledge of industry trends and advancements through ongoing professional development courses.
- Expanded clientele base by attending networking events and promoting the spa''s services in the community.
- Demonstrated expertise in laser hair removal procedures, resulting in smoother skin for satisfied clients.
- Improved overall skin health for clients with targeted facials, chemical peels, and microdermabrasion treatments.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
Education
Master Esthetics - Master Esthetics
Evergreen Beauty And Barber College - Bellevue
Bellevue, WA10.2014
GED -
San Diego Job Corps Center
Imperial Beach, CA02.1999
Skills
- Strong organizational skills
- Travel industry expertise
- Exceptional communication
- Sales and Marketing
- Destination knowledge
- Itinerary Creation
- High volume environments
- Client Relations
Certification
- Licensed Master - 9/16/2014-Present -LIC#103266
Timeline
Vacation Planner
Windstar Cruises LLC
07.2023 - Current
Opthalmic Technician
Eye Associates Northwest
09.2019 - 09.2021
Cruise Sales Specialist
Hurtigruten
08.2017 - 08.2019
Cruise Sales Agent
Princess Cruises
02.2016 - 08.2017
Master Esthetician
Kucumber Skin Lounge
03.2014 - 01.2016
Master Esthetics - Master Esthetics
Evergreen Beauty And Barber College - Bellevue
GED -
San Diego Job Corps Center