Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Steven Cooper

Winter Garden,FL

Summary

Dynamic professional with a proven track record at Walt Disney World Company, excelling in customer service and analytical thinking. Skilled in utilizing Horizon and GSS to enhance guest experiences, demonstrated through leadership in resolving complaints and mentoring new employees. Achieved significant improvements in operational efficiency and guest satisfaction.

Overview

2025
2025
years of professional experience

Work History

Vacation Planner

Walt Disney World Company
08.2021 - Current
  • Provided detailed information on attractions, entertainment, special events, and accommodations available in the destination areas.
  • Resolved guest complaints in a timely manner while upholding company standards.
  • Consulted with leaders to resolve problems relating to cast performance, equipment, and work schedules.
  • Interpreted and explained work procedures and policies to brief the cast.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Processed refunds and exchanges in accordance with company policies.
  • Assisted guests with selecting the best-fit ticket for them.
  • Proficiency with Horizon, GSS, OLAF, WHITE RABBIT, and other programs related to the role.
  • Provided courteous and efficient guest service.
  • Assisted with crowd control.

Photographer/Sales Associate

Amazing Pictures
07.2019 - 08.2021
  • Set up lighting equipment and adjust camera settings to capture desired images.
  • Edit photos using Adobe Photoshop and other software applications.
  • Advise on appropriate poses, props, and backgrounds for each shot taken.
  • Compose creative shots from different angles that are visually appealing.
  • Explained price and package details to customers.
  • Cropped, manipulated, and performed color balance for final images.
  • Utilized filters, edits and after-effects to enhance photos.
  • Set up camera control equipment, stands, and tripods for shoots.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Saved and archived images and maintained master image library for future use.

Fulfillment Lead

Petco
West Palm Beach, FL
  • Provided guidance and support to team members in order to meet daily goals.
  • Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
  • Maintained records of inventory levels, stock movements, and customer orders.
  • Developed strategies for efficient order fulfillment processes and procedures.
  • Organized workflow to ensure all orders were processed accurately and on time.
  • Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
  • Implemented software tools that automate manual tasks related to order fulfillment activities.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Seafood Associate

Winn-Dixie Stores Inc.
Delray Beach, FL
  • Received and stocked seafood products in a timely manner according to company standards.
  • Organized seafood cases, rotated stock, removed outdated items and maintained cleanliness of the seafood section.
  • Assisted customers with selecting fresh fish, shrimp, shellfish and other types of seafood.
  • Provided customer service by answering questions related to seafood varieties and preparation methods.
  • Performed daily checks on temperature logs for all refrigerated cases to ensure food safety regulations were met.
  • Cleaned and sanitized work areas, tools and equipment following health department guidelines.
  • Managed inventory levels by ordering supplies as needed from vendors.
  • Inspected product quality on a regular basis to ensure customer satisfaction was met or exceeded.
  • Followed all food safety procedures during storage, handling and preparation of seafood products.
  • Trained new employees in proper sanitation practices, customer service techniques and safe food handling procedures.
  • Worked collaboratively with team members in order to meet store goals.
  • Ensured that all display cases were properly merchandised according to company standards.
  • Demonstrated knowledge of different types of seafood products including species identification and cooking techniques.
  • Complied with local health codes while preparing raw materials for sale or consumption.

Skills

  • Sales and marketing
  • Exceptional communication
  • Analytical thinking
  • Critical thinking
  • Problem identification
  • Creative solutions
  • Risk assessment
  • Exceptional customer service
  • Horizon
  • Olaf
  • GSS
  • White Rabbit

Accomplishments

  • Quarterly Award

Timeline

Vacation Planner

Walt Disney World Company
08.2021 - Current

Photographer/Sales Associate

Amazing Pictures
07.2019 - 08.2021

Fulfillment Lead

Petco

Seafood Associate

Winn-Dixie Stores Inc.

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Steven Cooper