Melanie Kohr

• Kept detailed records of all client transactions and communications for accurate tracking and reporting purposes.
• Stayed current on park information to provide up-to-date information and advice on various activities, accommodations, and events.
• Conducted thorough research about Universal Resort to ensure clients received the most accurate and up-to-date information available.
• Cash handling, opening and closing our hotel desk and working with my Team Members to ensure our guests have the best experience while on vacation.

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
• Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.

• Assisted guests with calls, emails, and chats regarding purchases and product inquiries.

• Assisted in Merchandise Guest Services, Shop Disney Parks, D23 Guests assistance, and social media monitoring.

• Managed multiple systems while answering high volumes of calls.

• Guaranteed a magical experience for guests by upholding Disney's standards.

• Led team to achieve sales goals through guest engagement and task assignment.

• Managed store operations as a Team Lead including opening, register handling, and problem-solving.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
• Supervised lunchroom and recess activities.
• Enforced school and class rules to maintain order in classroom.