FAITH WAHU
NAIROBI,MURANGA
Summary
Dynamic Food and Beverage Server with a proven track record at SUNSTAR HOTEL, enhancing guest satisfaction through exceptional customer service and food safety practices. Skilled in POS system operation and adept at fostering positive relationships, significantly increasing sales. Demonstrated ability to maintain high sanitation standards, ensuring a welcoming environment for all guests.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food and Beverage Server
SUNSTAR HOTEL
11.2024 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
Apprentice
SANKARA AUTOGRAPH COLLECTION WESTLANDS
09.2023 - 01.2024
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Reduced material waste by implementing more accurate measuring and cutting techniques.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Remained focused, calm and professional during peak rush hours.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Greeted guests warmly to foster welcoming environment.
Education
Certificate of Technical Studies - PASTRY AND BAKERY, KITCHEN OPERATION TECHNIQUES
KENYA UTALII COLLEGE
NAIROBI11-2024
Certificate of Technical Studies - CATERING AND HOSPITALITY ACCOMODATIONS
THE NYERI NATIONAL POLYTECHNIC
NYERI08-2024
Skills
- Food safety practices
- Guest satisfaction
- Tableside etiquette
- Order accuracy
- Sanitation standards
- Payment processing
- Food presentation
- POS system operation
- Exceptional customer service
- Sales techniques
- Wine service
- Menu presentation
Certification
- Food Handler Certificate (FHC)
- Driver's License
Languages
English
Full Professional
Timeline
Food and Beverage Server
SUNSTAR HOTEL
11.2024 - Current
Apprentice
SANKARA AUTOGRAPH COLLECTION WESTLANDS
09.2023 - 01.2024
- Food Handler Certificate (FHC)
- Driver's License
Certificate of Technical Studies - PASTRY AND BAKERY, KITCHEN OPERATION TECHNIQUES
KENYA UTALII COLLEGE
Certificate of Technical Studies - CATERING AND HOSPITALITY ACCOMODATIONS
THE NYERI NATIONAL POLYTECHNIC
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