Faith Watts
Pensacola,FL
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with a motivational management style and resources to further support the company.
To advance my education, expertise, and abilities I am eager to land a demanding job at a respectable company. Secure a responsible career position that will allow me to fully utilize my expertise and skills while also contributing significantly to the company's success.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
The Pensacola Beach Resort
07.2023 - Current
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Front Desk Agent
The Pensacola Beach Resort
10.2022 - 07.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Pharmacy Technician Trainee
Walmart Pharmacy
03.2022 - 10.2022
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
Cashier, Courtesy Clerk, Curbside Shopper, Produce
Brookeshire's Grocery
06.2020 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transaction.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Science - Environmental Science
The University of West Florida
Pensacola, FL01.2027
High School Diploma -
Big Sandy High School
Big Sandy, Texas05.2022
Skills
- Communication
- Problem solving
- Leadership
- Time management
- Creativity
- Teamwork
- Customer Service
- Adaptability
- Patience
- Active listening
- Conflict Resolution
- Emotional Intelligence
- Communication Skills
- Team Building and Supervision
references
- Mrs. Reaves, (903) 753-4260
- Mrs. Sheilds-Marshburn, (903) 331-5857
- Ms. Tabitha, (660) 233-6019
Volunteer Involvement
- January 2023- current.
- 100+ volunteer hours completed at The Gulfarium C.A.R.E Center. in Fort Walton, FL.
Timeline
Front Desk Supervisor
The Pensacola Beach Resort
07.2023 - Current
Front Desk Agent
The Pensacola Beach Resort
10.2022 - 07.2023
Pharmacy Technician Trainee
Walmart Pharmacy
03.2022 - 10.2022
Cashier, Courtesy Clerk, Curbside Shopper, Produce
Brookeshire's Grocery
06.2020 - 02.2022
Bachelor of Science - Environmental Science
The University of West Florida
High School Diploma -
Big Sandy High School
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