Faith Weldon
Smyrna,GA
Summary
Dynamic Bartender/Manager with a proven track record at Doc’s Food and Spirits, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and inventory management, achieving significant waste reduction. Committed to fostering a positive work environment while driving high customer satisfaction and engagement.
Overview
15
15
years of professional experience
Work History
Manager
Doc’s Food and Spirits
Smyrna, GA
12.2023 - Current
- Led daily operations to ensure efficient service and customer satisfaction.
- Managed staff scheduling to optimize labor costs and improve service delivery.
- Developed training programs for new hires, enhancing team performance and retention.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Fostered a positive work environment through effective communication and team-building activities.
- Oversaw compliance with health regulations, maintaining high standards of food safety.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Bartender
Doc’s Food and Spirits
Smyrna, GA
04.2011 - Current
- Prepared and served diverse beverages in high-energy settings.
- Assisted in maintaining cleanliness and organization of the bar area.
- Engaged with customers to deliver outstanding service and address concerns.
- Collaborated with team members to facilitate smooth operations during busy periods.
- Trained new staff on bar procedures, drink recipes, and customer service standards.
- Managed inventory levels, restocking supplies as needed to minimize shortages.
- Developed signature cocktails that enhanced menu offerings and customer experience.
- Served high customer volumes during special events, nights, and weekends.
- Implemented best practices for safety and sanitation in compliance with health regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2011
Skills
Customer service
Team leadership
Time management
Decision-making
Staff management
Staff training and development
Goal setting
Work prioritization
Positive attitude
Attention to detail
Multitasking
Excellent communication
Organizational skills
Timeline
Manager
Doc’s Food and Spirits
12.2023 - Current
Bartender
Doc’s Food and Spirits
04.2011 - Current
High School Diploma -
Campbell High School