Faith Wheatley
Louisville,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in representative and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
ATT Sales Representative New Wave
New Wave Productions
10.2023 - 12.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Amazon Warehouse
Amazon
01.2022 - 02.2023
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Buckhorn High School
Buckhorn, KY06.2021
Skills
- Client Service
- Account Servicing
- Client Account Management
- Sales Forecasting
- Sales Closing
- Network Development
- Business Development
- Records Management
- Competitor Research
- Customer Needs Assessment
- Account Management
- Customer Service
- Lead Prospecting
- Strong communication
- Prospecting clients
- Complex Problem-Solving
- Conflict resolution
- Decision making
- Goal setting
- Market research
- Adaptability
- Time management
- Multitasking
- Self-motivation
- Active listening
- Team Cooperation
Affiliations
- meditation
- volunteer for animal shelter
References
References available upon request.
Timeline
ATT Sales Representative New Wave
New Wave Productions
10.2023 - 12.2023
Amazon Warehouse
Amazon
01.2022 - 02.2023
High School Diploma -
Buckhorn High School
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