Faith Yi
Los Angeles,CA
Summary
Versatile and dedicated Assistant Manager with 3 years of experience in the coffee shop industry, specializing in team training, customer service excellence, and daily operations. Proven ability to coordinate barista and cashier workflows, maintain product quality, manage inventory, support scheduling, and resolve customer concerns. Skilled at fostering welcoming experiences that encourage repeat visits and positive word-of-mouth. A very hard worker and takes pride in all the work that’s been fone.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Yeems Coffee
04.2023 - Current
- Supervised daily coffee shop operations by coordinating barista and cashier activities, maintaining smooth workflows, consistent product quality, and timely service during peak and off-peak hours.
- Trained and coached team members on drink preparation standards, customer service expectations, and cleanliness procedures, supporting a welcoming environment and consistent guest experiences.
- Monitored inventory levels for coffee, food items, and supplies, communicating needs to management or vendors and organizing storage areas to reduce waste and prevent stockouts.
- Managed staff scheduling and shift coverage by aligning labor needs with expected customer volume, supporting fair distribution of hours and minimizing last-minute disruptions.
- Resolved customer concerns and special requests professionally at the counter, reinforcing service standards to encourage repeat visits and positive word-of-mouth.
Barista
The Coffee Bean & Tea Leaf
Los Angeles
04.2022 - 10.2022
- Knowledge of making espresso-based drinks and use of an espresso machine
- Managed and maintained store inventory by ordering, receiving, and stocking supplies and retail products
- Worked quickly, efficiently, and kept the area clean
Beauty Advisor/Sales Associate
Shibuyala
Los Angeles
09.2021 - 12.2021
- Regular restocking, organizing, and cleaning
- Memorized various items and products to recommend to customers
- Communicated well with managers and customers
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Dalcomsoft
San Jose
05.2019
- Handed out merchandise
- Vocally advertised to hundreds of concert-goers
Education
Illustration (College) - Majored in illustration in the Entertainment Arts Track
Art Center College of Design
Pasadena, CASkills
- Waste Reduction
- Logical reasoning
- Workflow Coordination
- Shift Supervision
- Communication skills
- Inventory Management
- Quality Control
- Vendor Coordination
- Digital drawing
- Efficiency
- Team Training
- Conflict Resolution
- Staff Scheduling
- Customer Service
- Attention to detail
- Customer service
Languages
- Korean, Expert
- English, Fluent
Timeline
Assistant Manager
Yeems Coffee
04.2023 - Current
Barista
The Coffee Bean & Tea Leaf
04.2022 - 10.2022
Beauty Advisor/Sales Associate
Shibuyala
09.2021 - 12.2021
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Dalcomsoft
05.2019
Illustration (College) - Majored in illustration in the Entertainment Arts Track
Art Center College of Design