Faiza Maxwell
Charlotte,NC
Summary
Experienced customer service professional with strong communication skills and ability to handle high-volume inbound inquiries. Focused on team collaboration and consistently achieving results. Reliable and adaptable in dynamic environments. Proficient in problem-solving and maintaining positive customer experience.
Overview
12
12
years of professional experience
Work History
Inbound Call Center Representative
Salsarita's Fresh Cantina
01.2020 - Current
- Serve as a point of contact for catering clients and restaurants.
- Answer phones and respond to inquiries about catering services, menus, pricing well as additional options, while maintaining a high-quality service standard.
- Accurately record catering orders, ensuring details are correct.
- Submit orders to the catering team and restaurant for preparation while, updating customer order status and delivery timelines.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Billing Coordinator Front Office Manger
Home Health Connection
08.2013 - 12.2019
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal use with accuracy, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Entered details into accounts and tracked payments.
- Updated documentation, reports, and spreadsheets with financial information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Used data entry skills to accurately document and input statements.
- Created improved filing system to maintain secure client data.
Education
Warren Central High School
Indianapolis, INSkills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Team management
Timeline
Inbound Call Center Representative
Salsarita's Fresh Cantina
01.2020 - Current
Billing Coordinator Front Office Manger
Home Health Connection
08.2013 - 12.2019
Warren Central High School
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