Summary
Overview
Work History
Education
Skills
Timeline
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FAIZA RAZA

Orlando,USA

Summary

Dynamic leader with a proven track record at Sunshine Health, adept in process improvement and cross-functional team management. Excelled in enhancing department workflow, achieving a significant increase in production quality goals. Skilled in staff development and complex problem-solving, I bring a blend of analytical and interpersonal skills to drive team success and operational excellence.

Overview

17
17
years of professional experience

Work History

Program Specialist II

Centene
Orlando, FL
11.2018 - 01.2024
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed new vendor RFPs, training, and task assignments to support program initiatives.
  • Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
  • Reviewed financial statements for accuracy and completeness.
  • Collaborated with program vendor to ensure quality control standards were met.

Supervisor, Referral Services

Sunshine Health
Orlando, USA
03.2017 - 11.2018
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Assisted the team in completing tasks.
  • Interviewed and hired new employees.

Lead Program Coordinator

Centene
Maitland, FL
05.2016 - 03.2017

Program Coordinator

Centene
Maitland, FL
06.2013 - 05.2016

Surgery Scheduler

Cardiac, Vascular, & Thoracic Surgery Assoc.
Falls Church, USA
10.2010 - 06.2013

Medical Assistant

Atlantic Medical Associates Ltd.
Fairfax, USA
04.2007 - 10.2010

Education

Associate of Applied Science -

SANFORD-BROWN COLLEGE
Virginia, USA
06-2007

Skills

  • Staff development
  • Supervision and training
  • Cross-functional team management
  • Process improvement
  • Department organization
  • Project planning
  • Verbal and written communication
  • Complex Problem-solving
  • Task delegation
  • Data analytics
  • Workflow management
  • Performance management
  • Processes and procedures
  • Coaching and mentoring
  • Policy and procedure development
  • Team building

Timeline

Program Specialist II

Centene
11.2018 - 01.2024

Supervisor, Referral Services

Sunshine Health
03.2017 - 11.2018

Lead Program Coordinator

Centene
05.2016 - 03.2017

Program Coordinator

Centene
06.2013 - 05.2016

Surgery Scheduler

Cardiac, Vascular, & Thoracic Surgery Assoc.
10.2010 - 06.2013

Medical Assistant

Atlantic Medical Associates Ltd.
04.2007 - 10.2010

Associate of Applied Science -

SANFORD-BROWN COLLEGE

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FAIZA RAZA