Summary
Work History
Education
Skills
Timeline
Generic

FAIZA ZAKARI

Elizabeth,New Jersey

Summary

Dynamic customer service associate with a proven track record at Marshall Retail Group, excelling in guest services and store maintenance. Adept at organizing merchandise and enhancing customer experiences, I effectively manage transactions and ensure compliance with store standards, contributing to a welcoming retail environment. Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.

Work History

COSTOMER SERVICE ASSOCIATE

MARSHALL RETAIL GROUP (EWR)
Newark Liberty International Airport
  • Greeted travelers and delivered friendly support in airport retail setting.
  • Restocked merchandise and kept shelves organized across retail floor.
  • Supported returns, exchanges, and purchase corrections according to store procedures.
  • Checked pricing, labeling, and product displays for Marshall Retail Group standards.

Education

Cell and Molecular Bio

KEAN UNIVERSITY
UNION
10-2026

HIGH SCHOOL DIPLOMA -

JVJ STEM ACADEMY
ELIZABETH, NEW JERSEY
06-2024

Skills

  • WELCOME VISITORS
  • REARRANGE FILE DOCUMENTS AND ITEMS
  • RECEIVE PAYMENT
  • BOOK APPOINTMENT
  • MAKE PURCHASES
  • ISSUE RECEIPTS CLEAN DOCUMENTS
  • Guest services
  • Organizational skills
  • Store maintenance

Timeline

COSTOMER SERVICE ASSOCIATE

MARSHALL RETAIL GROUP (EWR)

Cell and Molecular Bio

KEAN UNIVERSITY

HIGH SCHOOL DIPLOMA -

JVJ STEM ACADEMY
FAIZA ZAKARI