Faizah Abdul Adi
Waltham,MA
Summary
Resourceful Front Desk Assistant recognized for high productivity and efficient task completion. Skilled in customer service, scheduling, and administrative support. Excels in communication, problem-solving, and time management to enhance office operations and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Bunker Hill Community College
Charlestown, Massachusetts
01.2022 - 08.2023
- Assisted students with admission processes
- Created and optimized employee schedules for shift coverage.
- Trained new employees on proper front desk operations and customer service techniques.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Resolved student complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Verified student information to establish appropriate response to their needs.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Greeted, registered, and assigned students to their respective advisors.
- Welcomed new and current students to front desk and engaged in friendly conversations while conducting check-in process.
Office Clerk
Ethos Boston money management
Jamaica Plain, Massachusetts
01.2019 - 05.2019
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Scanned documents into computer system for storage purposes.
- Performed data entry tasks into various databases as needed.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered and directed phone calls to appropriate staff members.
Education
Associate of Arts - Business Administration And Management
Bunker Hill Community College
Charlestown, MA12-2024
Higher National Diploma - Secretaryship And Management Studies
Takoradi Technical University
Takoradi08-2021
Skills
- Scheduling meetings and appointments
- Correspondence management
- Problem-solving skills
- Excellent communication skills
- Time management
- Documentation and recordkeeping
- Data entry
- Administrative skills
- Multitasking and organization
- Customer service
- Office Suites
Accomplishments
- Bunker Hill Community College Dean’s list of outstanding students
- US Department of State scholarship
References
References available upon request.
Timeline
Front Desk Assistant
Bunker Hill Community College
01.2022 - 08.2023
Office Clerk
Ethos Boston money management
01.2019 - 05.2019
Associate of Arts - Business Administration And Management
Bunker Hill Community College
Higher National Diploma - Secretaryship And Management Studies
Takoradi Technical University