Faizah Union
Endicott,NY
Summary
Dynamic, reliable and detail-oriented. Proven ability in high-volume dining environments, excelling in customer service and teamwork. Skilled in efficient serving and cash handling, consistently ensuring guest satisfaction and execution. Punctual with a strong focus on maintaining cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Banquet Server
Doubletree By Hilton
Binghamton, NY
03.2024 - Current
- Set up banquet tables and chairs according to event specifications.
- Serve food and beverages in a timely manner, ensuring guest satisfaction.
- Assist in maintaining cleanliness of dining areas during events.
- Collaborate with kitchen staff to coordinate food service flow.
- Communicate effectively with team members to ensure seamless service delivery.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Answered guest questions about event plans and food service choices.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Cashier
Rossi’s Pizza
Endicott, NY
10.2022 - 03.2024
- Processed customer transactions accurately and efficiently.
- Handled to go orders, pick up orders. And orders over the phone.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and special requests.
- Handled cash register operations, including opening and closing procedures.
- Trained new staff on cash handling procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted in prepping by bagging frozen foods by weight, measuring sauces for dipping, slicing broccoli and celery, and folding pizza boxes.
- Maintained dishes in between side and main work.
- Cashed and scanned lottery tickets when needed.
- Cross trained to make subs, salads, and wraps which involves slicing the meat and cheese, put together delivery orders, and pull and cut pizzas.
Restaurant Hostess
Consol’s
Endicott, NY
07.2022 - 10.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed guest reservations and waitlists efficiently.
- Assisted in coordinating dining room flow during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted bussers during peak hours when needed
Education
Union Endicott High School
Endicott, NYSkills
- Strong teamwork
- Time management
- Customer service
- Food service
- Punctual and reliable
- Clear communication
- Station setup and restocking
- Efficient serving
- Bar terminology
- Cash handling proficiency
Timeline
Banquet Server
Doubletree By Hilton
03.2024 - Current
Cashier
Rossi’s Pizza
10.2022 - 03.2024
Restaurant Hostess
Consol’s
07.2022 - 10.2022
Union Endicott High School