Faizan Hafesji
East Amherst
Summary
Versatile and results-driven professional with a proven track record at Delta Sonic Car Wash Systems, enhancing customer loyalty through exceptional service and conflict resolution. Skilled in critical thinking and customer relations, I have successfully led teams to improve operational efficiency and increase satisfaction. My expertise in quality control and staff training has significantly contributed to achieving business goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Delta Sonic Car Wash Systems
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Injection Molding Technician
Apple Rubber Inc
09.2022 - Current
- Troubleshot issues with molds, pipes, belts, chains and Type equipment.
- Maintained safety while using ultrasonic welding tools, heavyweight scales and forklifts
- Enhanced product quality by closely monitoring process parameters and making necessary adjustments.
- Ensured workplace safety by strictly adhering to company protocols and industry regulations during all operations.
- Collaborated with engineers to develop new molds and optimize existing ones for better performance.
Business Manager
Royal Paan
01.2020 - 08.2022
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Increased market share by identifying and capitalizing on emerging market trends.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Optimized inventory management, reducing waste and ensuring availability of key products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervisor
UPS Customer Center
02.2019 - 11.2019
Education
South Park Highschool
Buffalo, NY01.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Team development
- De-escalation techniques
- Staff training
- Quality control
- Product sales
- Product and service solutions
- Coordination
- Sales expertise
- Store maintenance
- Order fulfillment
- Assertiveness
- Research
- Service upselling
- Stock management
- Product promotion
- Brand representation
- Quality assurance controls
- Lead generation
Timeline
Customer Service Representative
Delta Sonic Car Wash Systems
10.2024 - Current
Injection Molding Technician
Apple Rubber Inc
09.2022 - Current
Business Manager
Royal Paan
01.2020 - 08.2022
Supervisor
UPS Customer Center
02.2019 - 11.2019
South Park Highschool
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