Falaniko Tei
Scottsdale,AZ
Summary
Highly motivated Graduate with an Associate degree in Computer Network Systems, eager to leverage education, skills, and experience in a new opportunity. With over 7 years of prior military experience, honed abilities in management, quality assurance, repair, security, inspection, and operational testing of aviation support equipment. Quick learner with a knack for grasping and applying new concepts. Adaptable team player who can work independently and lead teams effectively while following directions. Excited to pursue interests and further education in the Information Technology field.
Overview
27
27
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
10.2014 - Current
- Excelled in managing challenging work environments.
- Lead classroom training sessions, and one on one mentorship
- Led Tram meetings and engaged in the phx center volunteer program.
- Performed detailed audits while acting as the POC for reaccommodation to meet passenger requirements.
- Established stronger connections within teams and with customers by maintaining consistent interactions.
- Responded swiftly to inquiries assuring positive experience with Southwest Airlines services.
Fueler
Swissport Fueling
01.2008 - 01.2012
- Serviced PHX Sky Harbor Airlines fueling trucks and equipment.
- Oversaw the distribution of fuel loads and carts to maintain safety protocols.
- Collaborated with airlines to maintain safety in flight operations.
- Educated incoming employees on correct methods for handling fuel safely within airport regulations.
United States Navy
United States Navy, USN
02.1998 - 02.2007
Education
Associate of Science Degree - Computer Network Systems
ITT Technical Institute
Tempe, AZ06.2013
Skills
- Proficient with SWA databases, and requested for SBS training mentoring for peers
- Ability to prevent to address changes
- Recom training and support chat assist for peer support
- Strong written, verbal communication skills
- Growth oriented
- Multitasker was strong communication skills
- Called upon as a SME as neededfor com projects
Timeline
Customer Service Agent
Southwest Airlines
10.2014 - Current
Fueler
Swissport Fueling
01.2008 - 01.2012
United States Navy
United States Navy, USN
02.1998 - 02.2007
Associate of Science Degree - Computer Network Systems
ITT Technical Institute
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