Jacqueline Maxey
Cypress,TX
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
- Polite and professional[Customer Care] successful in applying strong communication Aand problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
- Diligent [Customer service agent] skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
- Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.
- Detailed House Cleaner with 15 years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for multiple clients weekly. Background using correct cleaning chemicals and agents.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Teleperformance (US Bank)
Austin, TX
11.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated customers on company systems, form completion and access to services.
- Provided primary customer support to internal and external customers.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Resolved over [Number] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Adapted to new applications and maintained knowledge of current technologies.
- Entered customer information into customized computer system with [Software] to document and organize client records.
House Cleaner
Bardfords Cleaning Company
Houston , TX
06.2020 - 10.2020
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Shift Manager
Kentucky Fried Chicken
Houston, Texas
03.2018 - 09.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Checked building to confirm maintenance and cleaning met code and regulations.
Team Member
KFC Taco Bell
Houston, TX
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Safely operated finishing tool to prepare products for inspections and packaging.
Housekeeper
Marriot Hotel
Houston Tx, TX
02.2013 - 11.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Documented and reported necessary facility and building repairs observed.
- Kept building entryway glass clean and polished for professional presentation.
Education
Cleveland High School
Cleveland, TX05.2003
Skills
- Cash Handling
- Complaint resolution
- Fluent in [Language]
- Proficient in [Software]
- Training and mentoring
- Customer Relations
- Service-oriented self-starter
- Empathetic and genuine
- Documentation and reporting
- Exemplary work ethic
- Correspondence composition
- Outstanding communication skills
- Professional telephone demeanor
- Creative problem solving
- Key holder experience
- Cleaning techniques
- Building maintenance
- Residential cleaning
- Window cleaning
- Dusting furniture
- Housekeeping
- Ordering cleaning supplies
- Quality control guidelines
- Sorting and washing laundry
- Care of fine art
- Mopping and sweeping
- Folding clean laundry
- And sweeping
- Hazardous chemical training
- Vacuuming
- Vacuuming and sweeping
- Cleaning bathrooms
- Sales expertise
- Store opening and closing
- Active Listening
- MS Office
- Clerical Support
- Teamwork and Collaboration
- Cultural Awareness
- Legislative Automated Workflow System (LAWS)
- Work station cleaning
- Network component installations
- Work prioritization
- Virtual private networks
- Data Storage Area Network Technologies
- All-weather worker
- Home theater knowledge
Timeline
Customer Service Agent
Teleperformance (US Bank)
11.2020 - 05.2021
House Cleaner
Bardfords Cleaning Company
06.2020 - 10.2020
Shift Manager
Kentucky Fried Chicken
03.2018 - 09.2020
Housekeeper
Marriot Hotel
02.2013 - 11.2015
Team Member
KFC Taco Bell
Cleveland High School