Falaysia Jones
New York,NY
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Operations Assistant
Practice of peace
The Bronx, New York
10.2024 - Current
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Monitoring resident behavior, maintaining a clean and safe environment, and assisting with daily activities.
- Providing emotional support, companionship, and communication with residents and their families.
- Assisting with administrative tasks such as scheduling, record-keeping, and documentation.
- Organized and maintained records of daily transactions and other operational data.
- Monitored office services mailbox for business support needs and requests.
Customer Service Representative
NewYork-Presbyterian Brooklyn Methodist
Long Island City, NY
05.2022 - 08.2023
- Assisted patients with inquiries about services and appointment scheduling.
- Processed patient information accurately using electronic health record systems.
- Collaborated with medical staff to facilitate timely patient care and support services.
- Provided detailed information about procedures and insurance coverage to patients.
Customer Service Representative
Institute Of Family Health
New York, NY
06.2020 - 12.2020
- Assisted patients with appointment scheduling and inquiries at community health center.
- Provided information about services and programs offered by the organization.
- Managed multi-line phone system for efficient communication with clients and staff.
- Maintained accurate patient records in electronic health systems.
- Collaborated with medical staff to ensure seamless patient support services.
Daycare Assistant
LAGCC
Long Island City, NY
08.2015 - 09.2017
- Managed inventory of supplies, requesting restocks as necessary to maintain resources.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Developed and implemented lesson plans and activities for children of various ages.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Tutored and mentored school children to provide additional learning opportunities.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Supported children with special needs, adapting activities to meet diverse requirements
Youth Counselor
NYC-SYEP
Brooklyn, NY
06.2007 - 09.2013
- Developed individualized action plans for at-risk youth to enhance coping skills
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
Education
Some College (No Degree) - Forensic Psychology
LaGuardia Community College
Long Island City, NY 08.2016 - 09.2018
Skills
- First Aid
- CPR
- Narcan Certified
- Microsoft Office Suite
- Email Management
- Information Management
- Data Entry
- Digital Calendars
- Video Conferencing
- Operational strategies
- Scheduling management
- Team collaboration
- Customer service
- Operational strategy
- Record keeping
- Electronic health records
- Administrative support
- Clerical support
Timeline
Operations Assistant
Practice of peace
10.2024 - Current
Customer Service Representative
NewYork-Presbyterian Brooklyn Methodist
05.2022 - 08.2023
Customer Service Representative
Institute Of Family Health
06.2020 - 12.2020
Some College (No Degree) - Forensic Psychology
LaGuardia Community College
08.2016 - 09.2018
Daycare Assistant
LAGCC
08.2015 - 09.2017
Youth Counselor
NYC-SYEP
06.2007 - 09.2013