Falentina Demesmin
Chambersburg
Summary
Successful Customer Service with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases, and tools. Strong leader committed to motivating team members to deliver better results.
Overview
9
9
years of professional experience
Work History
Customer Service
Venus Cleaning Services
04.2024 - 06.2025
- Answered and managed high volumes of client calls with professionalism
- De-escalated tense client situations with empathy and effective communication
- Provided timely feedback to the head of office to support smooth operations
- Trained and supported new team members to ensure consistent service quality.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Developed strong client relationships through regular communication and excellent customer service.
Legal Assistant
RAS Legal Group
01.2016 - 01.2024
- Coordinated Statewide Hearings
- Legal Document Preparation
- Deed in Lieu Processing
- Team Supervision
- Electronic Filing (E-Filing)
- Complaint Filing & Case Initiation
- Drafted legal documents, contracts, ensuring accuracy and compliance with regulations.
- Assisted in client communications, providing timely updates on case progress and addressing inquiries professionally.
- Coordinated trial preparation activities
Education
PALM BEACH STATE COLLEGE
01.2025
Skills
- Dispatch Operations
- Time Management & Prioritization
- Attention to Detail
- Team Collaboration
- Effective Communication
- Problem Solving & Critical Thinking
- Customer Service Excellence
- Customer Advocacy & Retention
- Logistics & Route Optimization
- Work Ethic & Integrity
- Continuous Improvement & Professional Growth
LANGUAGES
English: Native
Haitian Creole: Fluent/Native
French: Basics
Timeline
Customer Service
Venus Cleaning Services
04.2024 - 06.2025
Legal Assistant
RAS Legal Group
01.2016 - 01.2024
PALM BEACH STATE COLLEGE