Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Vondre Beckley

Houston,TX

Summary

I’m an experienced IT professional with 6 years of hands-on work across a wide range of systems and technologies. I program in SQL and have worked with Microsoft Azure to manage and sync company databases. I’ve supported businesses by troubleshooting pin pads using Tera Term, as well as resolving issues with LPRs, kiosks, bill dispensers, printers, desktops, laptops, hubs, and Wi-Fi networks. In addition to technical work, I’ve managed payroll systems and handled user access controls to ensure the right level of computer and data access across teams. I enjoy solving complex problems, keeping systems running smoothly, and helping businesses operate more efficiently through smart, reliable IT support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

U Haul Co
Houston, Texas
05.2024 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

IT Help Desk Technician

SPB Hospitality
Houston, Texas
06.2023 - 05.2024
  • Assisted users with mobile device setup and configuration to enhance productivity.
  • Maintained inventory of IT equipment, including laptops, printers, and routers.
  • Monitored system performance metrics, implementing optimizations for improved efficiency.
  • Created user accounts while managing access privileges on networked systems.
  • Installed and configured hardware, software, and peripheral devices to meet operational needs.
  • Documented help desk activities, including customer inquiries and system configurations.
  • Analyzed network traffic patterns to pinpoint potential issues and recommend improvements.
  • Developed network security policies and usage procedures to safeguard end-user access.

IT Analyst

Micrologic Technologies
East Orange, NJ
12.2022 - 05.2023
  • Provided support to end-users in troubleshooting application issues.
  • Designed databases using SQL Server Management Studio.
  • Provided training to end-users on how to use newly deployed systems effectively.
  • Tested, maintained and monitored computer programs and systems.

Education

Certificate - Information and Communication Technology

PCAGE
Houston, TX
09-2023

Skills

  • Troubleshooting hardware
  • System maintenance
  • Customer service
  • Technical support
  • Time management
  • Documentation skills
  • Help desk operations
  • IT asset management
  • System administration
  • User training
  • Helpdesk services
  • Remote support
  • Wireless networking
  • Hardware installation
  • Desktop technical support
  • Call center operations
  • MySQL
  • Dispatch operations
  • Routing optimization

Certification

  • Comptia a+

Affiliations

  • Promoted from Tier 1 to Tier 2 support within first year of employment
  • Recognized as Employee of the Month for outstanding technical support
  • Achieved highest customer satisfaction rating on support team for three consecutive quarters
  • Selected to train new help desk technicians based on performance and expertise

Accomplishments

Participated in 24/7 on-call rotation, resolving high-impact outages and restoring services promptly

Led the rollout of new pin pad systems across 10+ retail locations using Tera Term for configuration

Timeline

Customer Service Representative

U Haul Co
05.2024 - Current

IT Help Desk Technician

SPB Hospitality
06.2023 - 05.2024

IT Analyst

Micrologic Technologies
12.2022 - 05.2023

Certificate - Information and Communication Technology

PCAGE

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