Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shashwat Chaudhari

Blacklick,OHIO

Summary

Skilled IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution efforts.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Home Depot
Gahanna, Ohio
03.2025 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Developed strong relationships with customers by providing personalized assistance and support.

IT Support Specialist

Salem MRSS LLC
Salem, IL
12.2022 - 02.2025
  • Provide technical support for hardware and software systems, ensuring minimal downtime
  • Diagnose and resolve technical issues, delivering timely solutions to enhance operational efficiency

Senior Customer Specialist

Wyndham Hospitality
Morris, IL
03.2018 - 11.2022
  • Coordinated daily operations, including managing reservations and resolving escalations efficiently
  • Maintained accurate records of deliveries and receipts
  • Provided excellent customer service to address delivery inquiries and ensure satisfaction

Education

College of Dupage
01.2017

High School Diploma -

Woodstock Academy
Woodstock, CT
05-2015

Skills

  • Microsoft Office Suite
  • Microsoft/Office 365
  • Customer Service
  • Technical support
  • Customer service
  • Network configuration
  • System diagnostics
  • Troubleshooting hardware
  • Hardware maintenance
  • Network troubleshooting
  • Data entry
  • ITIL framework

Timeline

Customer Service Representative

Home Depot
03.2025 - Current

IT Support Specialist

Salem MRSS LLC
12.2022 - 02.2025

Senior Customer Specialist

Wyndham Hospitality
03.2018 - 11.2022

College of Dupage

High School Diploma -

Woodstock Academy

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