Toniqa Smith
Birmingham
Summary
Dedicated journeyman electrician skilled in high voltage systems and troubleshooting. Proven ability to manage high call volumes and provide exceptional customer support while advocating for clients. Eager to leverage technical and interpersonal skills in a leadership role within a dynamic organization.
Overview
1
1
year of professional experience
Work History
Customer service
Sunfire
Birmingham
03.2025 - 06.2026
- Managed inbound and outbound calls, demonstrating customer service expertise and ensuring client needs were met.
Advocated for clients with Sunfire, setting appointments and facilitating plan enrollments.
Provided comprehensive customer support, addressing inquiries and resolving issues effectively.
Handled high call volume situations with efficiencyciencyciencyciencyciencyciencyConducted cold calling campaigns to generate leads for fundraising efforts. to successfully solicit donations, Managed dispatching operations to ensure timely service delivery to clients. to enhance service delivery and streamline operations.activities to streamline operations and enhance service delivery. - Provided customer service assistance to guests and employees.
- Provided customer service support for program participants.
- Developed strategies to improve customer service standards.
Dispatcher
GROOM TRANSPORT
Birmingham
01.2025 - 11.2025
- Promptly communicated route and schedule updates to drivers for improved clarity.
- Monitored traffic conditions to efficiently adjust delivery plans.
- Utilized dispatch software for real-time tracking of vehicle locations.
- Managed high call volumes, ensuring accurate data entry for effective communication.
- Tracked vehicles using GPS technology, providing timely status updates.
- Resolved customer complaints about service issues and delays, enhancing customer satisfaction.
- Tracked vehicles using GPS technology, delivering timely status updates to drivers and customers.
- Accurately updated records for driver locations, delays, and cancellations.
Education
High School Diploma - Customer service
JFK Kennedy
Paterson, New Jersey02-2008
Skills
- Customer service and support
- Service representation
- Call management
- Dispatch operations
- Data entry
- Problem solving
- Conflict resolution
Timeline
Customer service
Sunfire
03.2025 - 06.2026
Dispatcher
GROOM TRANSPORT
01.2025 - 11.2025
High School Diploma - Customer service
JFK Kennedy