Monica Torres
Oakland,CA
Summary
Dynamic customer service associate with a proven ability to enhance customer satisfaction and loyalty. Strong communication and collaboration skills contribute to team success and a welcoming environment.
Offering excellent communication and interpersonal skills, with strong desire to learn and grow in customer service. Brings ability to quickly understand and address customer needs, using basic problem-solving and technology skills. Ready to use and develop these skills in Customer Service Field Representative role.
Thrives in fast-paced customer service environment, bringing strong communication and problem-solving abilities. Developed skills in managing transactions and resolving customer issues efficiently. Looking to transition into new field, leveraging customer service experience and dedication to delivering outstanding results.
Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills in [Desired Position] role.
Overview
12
12
years of professional experience
Work History
Customer Service
Urban University
Oakland, CA
03.2026 - Current
- Assisted customers by providing exceptional customer service and processing transactions.
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Greeted customers and provided outstanding customer service.
- Provided excellent customer service for positive experiences and returning patrons.
- Enhanced store reputation through friendly interactions and exceptional customer service skills.
Security Officer
Securitas Security Services USA
03.2021 - 09.2022
- Monitored premises to prevent unauthorized access and maintain a secure environment.
- Conducted regular patrols to identify potential security risks and ensure safety protocols.
- Responded promptly to incidents, providing detailed reports for management review.
- Assisted in implementing emergency procedures, enhancing overall site safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Cashier
Safeway
Emeryville, CA
06.2018 - 07.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing knowledgeable support on products and promotions.
- Collaborated with team members to optimize workflow during peak hours.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist Clerk
Glass King Recycling
Emeryville, CA
07.2017 - 12.2018
- Managed office correspondence to ensure timely communication and information flow.
- Processed invoices and payments, ensuring accuracy and compliance with company policies.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted coworkers and staff members with special tasks on daily basis.
Retail Sales Associate
Forever 21
Hayward, CA
05.2014 - 04.2015
- Delivered exceptional customer service by assisting shoppers with product selections and inquiries.
- Managed inventory levels, ensuring timely restocking of merchandise to maintain store presentation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Implemented visual merchandising strategies to optimize product displays and drive sales engagement.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Next Step Learning Center
Oakland, CA07-2020
Skills
- Customer service support
- Call center customer service
- Customer service excellence
- Customer service
- Outstanding customer service
- Customer service and support
- Strong customer service
- Customer service skills
- Excellent customer service
- Healthcare customer service
- Superb customer service
- Sales and customer service
- Friendly customer service
Timeline
Customer Service
Urban University
03.2026 - Current
Security Officer
Securitas Security Services USA
03.2021 - 09.2022
Cashier
Safeway
06.2018 - 07.2020
Receptionist Clerk
Glass King Recycling
07.2017 - 12.2018
Retail Sales Associate
Forever 21
05.2014 - 04.2015
High School Diploma -
Next Step Learning Center