Faleria Apachito
Albuquerque,USA
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Administrative Assistant
Albuquerque Area Indian Health Board
Albuquerque, NM
05.2024 - Current
- Acted as the first point of contact for visitors and callers, providing courteous and professional assistance both in person and over the phone.
- Managed multi-line phone system, screened calls, and ensured accurate message delivery.
- Maintained office security protocols including visitor screening, temperature checks, and sign-in procedures.
- Ensured cleanliness and organization of office and program areas; monitored and restocked supplies.
- Coordinated meeting logistics and supported travel arrangements for staff.
- Oversaw reception desk coverage and maintained in/out board for staff tracking.
- Managed staff calendars and conference room reservations to support scheduling needs.
- Composed basic business communications including emails and letters; performed data entry tasks.
- Handled daily mail processing, monitored incoming faxes, and distributed documents promptly.
- Received and signed for deliveries, including sensitive items such as cash and passports, ensuring secure handling.
- Collaborated with administrative team to ensure consistent front office coverage and operational efficiency.
- Supported Administrative Assistants II, III, and Program Manager with various tasks as needed.
- Strong customer service and professional communication abilities.
- Demonstrated attention to detail by accurately following instructions.
- Exhibited self-motivation by managing multiple tasks in a fast-paced setting.
- Ensured confidentiality while exercising sound judgment in decision-making.
- Cultivated positive relationships with staff, clients, and community stakeholders.
- Acquired knowledge of American Indian communities and cultural practices.
Senior Office Assistant
Albuquerque Police Department (APD)
Albuquerque, NM
12.2023 - 04.2024
- Managed departmental filing systems, records, and databases; implemented and modified filing protocols to improve efficiency.
- Prepared and proofread correspondence, memoranda, and reports using Microsoft Word and Excel.
- Processed purchase requests, maintained inventory of office supplies, and coordinated orders for uniforms and materials.
- Handled vendor invoices and entered payment data into internal systems.
- Delivered front desk support by answering phones and assisting visitors including answering phones, assisting the public, and balancing cash register transactions.
- Executed basic bookkeeping tasks to maintain accurate financial records and maintained petty cash fund.
- Supported payroll processing and coordinated travel arrangements for staff.
- Led and supervised lower-level clerical staff.
Client Service Agent
Child Youth Family Department (CYFD)
Albuquerque, NM
03.2023 - 06.2023
- Connected clients with community-based services to enhance safety, permanency, and well-being.
- Recorded client activities and case information in FACTS system, adhering to agency policies for accurate documentation.
- Supported agency staff with administrative and clerical tasks, ensuring compliance with national standards and performance outcomes.
Temporary Record Technician
Navajo Housing Authority
Tohajiilee, NM
01.2022 - 05.2022
- Coordinated intake of rental assistance applications, enhancing customer service support.
- Produced and analyzed daily reports to monitor application status and documentation accuracy.
- Executed administrative tasks, including photocopying, filing, and managing supply inventory for operational efficiency.
Administrative Assistant
Navajo Housing Authority / Tohajiilee HMO Office
Tohajiilee, NM
09.2019 - 09.2020
- Handled clerical duties including call screening, mail distribution, scheduling, and word processing to support efficient office operations.
- Drafted business documents such as letters, memos, contracts, and meeting minutes.
- Maintained organized filing systems and entered data into spreadsheets and databases for accurate record-keeping.
- Processed and reviewed confidential documents, reports, and forms to ensure accuracy and completeness for organizational compliance.
MVD Agent
New Mexico Taxation Revenue Dept / Motor Vehicle Division
Albuquerque, NM
02.2019 - 09.2019
- Processed vehicle and driver transactions accurately and efficiently, ensuring compliance with regulations.
- Conducted VIN inspections and NCIC verifications to authenticate documents and collect fees.
- Captured and scanned documents into DMS, achieving 100% accuracy in data entry.
Customer Representative 3
State of Arizona Transportation / Motor Vehicle Division
Window Rock, AZ
07.2016 - 02.2019
- Processed licenses, registrations, titles, and permits while administering driver tests and ensuring tax collection accuracy.
- Ensured accuracy and security of cash receipts, accountable forms, and vital records, contributing to operational integrity.
- Coordinated coverage across multiple MVD offices, managing extended travel to maintain service continuity.
Office Specialist
Navajo Social Services / Department of Family Service
Tohajiilee, NM
07.2015 - 07.2016
- Provided administrative support including delivery and retrieval of financial documents and supplies from vendors and Navajo Nation offices.
- Coordinated daily mail pickups and deliveries, ensuring timely and accurate distribution of documents and supplies.
- Created and maintained organized filing systems in compliance with Navajo Nation Records & Retention procedures, including year-end file consolidation and storage.
- Tracked and filed staff training certificates, monitored attendance records, and ensured timely submission of bi-weekly timesheets to master timekeeper.
- Supported performance appraisal processes by preparing necessary forms and documentation for supervisors.
- Managed logistics for interviews, preparing packets, mailing letters, and forwarding selection materials to HR for efficient candidate processing.
- Assisted with onboarding and orientation of new hires; scheduled mandatory trainings such as Sexual Harassment, Employee Orientation, Health & Safety, Food Handlers, and First Aid/CPR.
Office Clerk / Office Technician (Yearly Temp Position)
Tohajiilee District Court House
Tohajiilee, NM
06.2007 - 08.2010
- Provided administrative support including delivery and retrieval of financial documents and supplies from vendors and Navajo Nation offices.
- Managed mail services by coordinating daily pickups and deliveries from the local post office.
- Created and maintained organized filing systems in compliance with Navajo Nation Records & Retention procedures, including year-end file consolidation and storage.
- Maintained personnel files and health/safety documentation for center staff, ensuring accuracy and confidentiality.
- Tracked and filed staff training certificates, coordinated attendance records, and submitted bi-weekly timesheets to master timekeeper to ensure accurate payroll processing.
- Supported performance appraisal processes by preparing necessary forms and documentation for supervisors.
- Coordinated logistics for interviews of vacant positions by preparing interview packets, mailing letters, and forwarding selection materials to HR for timely candidate evaluation.
- Assisted with onboarding and orientation of new hires by scheduling mandatory trainings, including Sexual Harassment, Employee Orientation, Health & Safety, Food Handlers, and First Aid/CPR, to facilitate smooth integration into the team.
- Picked up and distributed bi-weekly payroll from the DCCD Administration office to regional staff.
Education
Graduate Certificate - The National Society of Leadership And Sucess
NSLS
05-2026
Associate of Arts - Communications
Central New Mexico Community College
Albuquerque, NM04-2026
Associate of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque, NM04-2026
Graduate Certificate - General Studies
Central New Mexico Community College
Albuquerque, NM04-2026
Certificate of Completion - Motor Vehicle Customer Service
Rio Salado Community College
Tempe, AZ01-2017
General Studies -
University of New Mexico
Albuquerque, NM05-2013
General Studies -
Diné College
Tsaile, AZ05-2013
High School Diploma -
West Mesa High School
Albuquerque, NM05-2011
Skills
- Microsoft Office proficiency
- Recordkeeping and bookkeeping
- Business development
- Office operations management
- Safety compliance
- Administrative processes
- Document management
- Mailroom operations
- Filing systems organization
- Organizational skills
- Time management
- Enterprise system navigation
- Virtual collaboration tools
- Office equipment proficiency
- Verbal communication
- Written communication
- Customer service focus
- Public relations strategies
- Team collaboration
- Leadership support
- Reception and front desk management
- Judgment and decision-making
- Multitasking skills
- Proactive problem-solving
- Strong work ethic
- Confidentiality maintenance
- Patient scheduling
- Critical thinking skills
- PC proficiency
- Microsoft PowerPoint expertise
- Data entry skills
- Travel coordination
Certification
- Preventing Inappropriate Behavior, 01/01/18
- Preventing Inappropriate Behavior, 07/22/16
- Intro to Lean, 01/01/18
- Fire Safety Awareness & Internal Action Plan, 05/01/18
- Computer Security Awareness, 06/01/18
- Diversity & Fair Employment Practices, 07/22/16
- Diversity & Fair Employment Practices, 07/29/16
- Standards of Conduct for State Employees, 07/22/16
- Welcome to State Government, 07/01/16
- SPS Employee Handbook, 07/22/16
- MAP 101 - Introduction to Mapping, 07/22/16
- Authorized State Driving CBT, 07/18/16
- ETE for Employees with Labor Templates, 07/28/16
- ETE for Employees with Labor Templates, 07/29/16
- MVD Level 1 Inspection / Basic ABV Inspection, 05/01/18
- FDR Level 1 & 2 for CSRs and Law Enforcement, 11/28/18
- ADOT Color Work, 07/20/17
- HIPAA Certification, 05/28/26
Leadership Affiliations
National Society of Leadership and Success (NSLS), Member
Timeline
Administrative Assistant
Albuquerque Area Indian Health Board
05.2024 - Current
Senior Office Assistant
Albuquerque Police Department (APD)
12.2023 - 04.2024
Client Service Agent
Child Youth Family Department (CYFD)
03.2023 - 06.2023
Temporary Record Technician
Navajo Housing Authority
01.2022 - 05.2022
Administrative Assistant
Navajo Housing Authority / Tohajiilee HMO Office
09.2019 - 09.2020
MVD Agent
New Mexico Taxation Revenue Dept / Motor Vehicle Division
02.2019 - 09.2019
Customer Representative 3
State of Arizona Transportation / Motor Vehicle Division
07.2016 - 02.2019
Office Specialist
Navajo Social Services / Department of Family Service
07.2015 - 07.2016
Office Clerk / Office Technician (Yearly Temp Position)
Tohajiilee District Court House
06.2007 - 08.2010
Graduate Certificate - The National Society of Leadership And Sucess
NSLS
Associate of Arts - Communications
Central New Mexico Community College
Associate of Arts - Liberal Arts
Central New Mexico Community College
Graduate Certificate - General Studies
Central New Mexico Community College
Certificate of Completion - Motor Vehicle Customer Service
Rio Salado Community College
General Studies -
University of New Mexico
General Studies -
Diné College
High School Diploma -
West Mesa High School