Faline Musacchia
Coram
Summary
Detail oriented healthcare professional supporting clinical and pharmacy teams in fast paced environments, with a strong focus on accuracy, efficiency, and patient centered care. Consistently recognized for professionalism, attention to detail, and the ability to contribute to smooth, high quality experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Coram, NY
04.2025 - Current
- Processed prescription orders accurately and efficiently while supporting pharmacists in a high-volume pharmacy environment.
- Managed prescription intake, data entry, verification, adjudication, and processing through pharmacy management systems while ensuring accuracy and regulatory compliance.
- Performed insurance verification, eligibility checks, and benefits reviews to confirm prescription coverage, resolve claim issues, and assist patients with medication access.
- Answered a high volume of incoming patient calls while providing professional customer service, addressing prescription concerns, refill requests, insurance questions, medication availability, and pharmacy-related inquiries.
- Triaged patient needs by gathering accurate information, documenting interactions, and coordinating with pharmacists, providers, and insurance representatives to support timely resolution.
- Utilized pharmacy systems and electronic health records (EHR) to process prescriptions, update patient profiles, document interactions, manage refill requests, and maintain accurate patient information.
- Verified patient demographics, prescription details, prescriber information, and insurance data to ensure accurate processing and compliance with HIPAA standards.
- Supported patients with prior authorization requirements, prescription transfers, refill coordination, and communication between healthcare providers and insurance companies.
- Maintained compliance with state and federal pharmacy regulations, company policies, controlled substance procedures, and patient privacy standards.
- Managed multiple priorities in a fast-paced healthcare setting while maintaining accuracy, efficiency, and a strong focus on patient care.
Dental Assistant
Stony Brook University
Stony Brook, NY
02.2023 - Current
- Provided comprehensive chairside dental assisting support across all areas of dentistry, including general dentistry, restorative procedures, endodontics, periodontics, prosthodontics, oral surgery, pediatric dentistry, and emergency dental care.
- Assisted dentists and specialists with examinations, treatment procedures, surgical procedures, impressions, radiographs, and patient care while maintaining a high standard of safety and efficiency.
- Prepared treatment rooms, maintained dental instruments, managed sterilization processes, and followed NYS Department of Health, OSHA, CDC, and infection control compliance standards.
- Utilized electronic medical record (EMR/EHR) systems to accurately document patient information, update medical histories, enter clinical notes, manage treatment records, and maintain HIPAA-compliant documentation.
- Supported patient access functions including patient registration, appointment scheduling, appointment coordination, referrals, insurance documentation, and communication with patients regarding care plans.
- Provided compassionate patient care by educating patients on treatment procedures, oral hygiene, post-operative instructions, and preventive dental practices.
- Managed clinical workflow by coordinating with providers, residents, hygienists, and administrative teams to ensure timely and efficient patient care.
- Assisted with maintaining accurate dental charts, treatment plans, consent forms, and regulatory documentation while ensuring compliance with institutional policies and procedures.
- Maintained inventory control by ordering supplies, stocking operatories, monitoring equipment needs, and ensuring readiness for daily clinical operations.
- Demonstrated adaptability in a fast-paced healthcare environment while providing quality care to diverse patient populations and supporting both routine and complex dental procedures.
Dental Assistant
Suffolk Pediatrics & Orthodontics
Port Jefferson Station, NY
11.2016 - 02.2019
- Provided comprehensive chairside dental assisting support across all areas of dentistry, including general dentistry, restorative procedures, endodontics, periodontics, prosthodontics, oral surgery, pediatric dentistry, and emergency dental care.
- Assisted dentists and specialists with examinations, treatment procedures, surgical procedures, impressions, radiographs, and patient care while maintaining a high standard of safety and efficiency.
- Prepared treatment rooms, maintained dental instruments, managed sterilization processes, and followed NYS Department of Health, OSHA, CDC, and infection control compliance standards.
- Utilized electronic medical record (EMR/EHR) systems to accurately document patient information, update medical histories, enter clinical notes, manage treatment records, and maintain HIPAA-compliant documentation.
- Supported patient access functions including patient registration, appointment scheduling, appointment coordination, referrals, insurance documentation, and communication with patients regarding care plans.
- Provided compassionate patient care by educating patients on treatment procedures, oral hygiene, post-operative instructions, and preventive dental practices.
- Managed clinical workflow by coordinating with providers, residents, hygienists, and administrative teams to ensure timely and efficient patient care.
- Assisted with maintaining accurate dental charts, treatment plans, consent forms, and regulatory documentation while ensuring compliance with institutional policies and procedures.
- Maintained inventory control by ordering supplies, stocking operatories, monitoring equipment needs, and ensuring readiness for daily clinical operations.
- Demonstrated adaptability in a fast-paced healthcare environment while providing quality care to diverse patient populations and supporting both routine and complex dental procedures.
Education
General Education Diploma (GED) -
Adult Learning Center Osceola (ALCO)
Skills
- Multitasking in Fast-Paced Healthcare Settings
- Data Entry & Documentation Accuracy
- Patient Communication & Customer Service
- Medical Terminology
- Prior Authorization & Referral Processing
- HIPAA Compliance & Confidentiality
- EMR/EHR Systems
- Appointment Scheduling
- Insurance Verification & Eligibility
- Patient Registration & Check-In/Check-Out
- De-escalation and compassionate patient support
- Emergency response experience
Certification
CPR Certified
Timeline
Pharmacy Technician
CVS Pharmacy
04.2025 - Current
Dental Assistant
Stony Brook University
02.2023 - Current
Dental Assistant
Suffolk Pediatrics & Orthodontics
11.2016 - 02.2019
General Education Diploma (GED) -
Adult Learning Center Osceola (ALCO)